Devin Heffernan Email & Phone Number

-Manage Strategic Relationships with key clients, including Fortune 500 and large Accounting Firms, by assisting with successful implementation and resource adoption-Develop and execute strategies to drive customer engagement, retention, and expansion.-Implement customer success training programs to onboard new clients and educate existing ones.-Lead Quarterly Business Reviews with key stakeholders to align with their goals and ensure success-Promote the utilization of new features and functionalities of our product amongst our current customer base

Greater New York City Area

-Drove sales of Bertelsmann Print Group services, including printing, binding, foil stamping, and embossing, to major global book publishers such as Penguin Random House, Macmillan, and WW Norton.-Proactively identified and engaged new opportunities, securing brand-new accounts to expand Bertelsmann Print Group's client portfolio.-Skillfully managed a diverse array of client relationships, ensuring their sustained satisfaction through excellent service delivery and innovative project design proposals

Greater New York City Area

-Negotiated and renewed client contracts within my $2.6 million book of business (primarily commercial banks), consistently surpassing revenue targets.-Conducted comprehensive onboarding and provided client education through web-based and on-site training sessions, effectively showcasing the value of our data offerings.-Successfully expanded accounts through proactive prospecting efforts, utilizing cold calling strategies and leveraging referrals from within my existing customer base to drive increased revenue for IBISWorld.

Education record

Bachelor Of Business Administration (B.B.A.), Marketing