At Navient, we leverage our decades of experience and performance, and our data-driven culture, to deliver exceptional results for our customers and clients in what is a complex student loan industry. Our goal is to help customers achieve success based on their individual needs and circumstances.EXPERIENCE• In depth knowledge and understanding of student loan types, the student loan lifecycle, regulations governing student loans, and education loan servicing processes.• Identifying, researching, tracking and resolving student loan account related issues through independent research and direct contact with customers.• Advocating for our customers by looking for opportunities to create efficiencies/change within the company to improve the customer experience.• Responsible for responding to oral and written inquiries from government officials, attorneys, Better Business Bureau affiliates, customers and other government agencies.• Conduct meetings with staff to highlight areas of achievement, opportunities for improvement, discuss team performance, department and company goals, and provide support with cases/issues as needed. • Maintain ongoing contact within other departments to coordinate functions, streamline processes and deliver excellent products and services.• Completes and reviews internal controls to prevent breaks in Department/Company processes. WORK HIGHLIGHTS- Honor Roll at Navient in the months of January 2012, March 2012, April 2012, May 2012, June 2013, September 2013, and July 2014 for excellent service and performance.-Very Important Performer (VIP) Award for the months of April 2012, August 2013, July 2014, May 2016, September 2018, April 2021, September 2022 for going above and beyond to achieve company goals. -SKILLS- Windows XP, Macintosh, Microsoft Word, Microsoft Excel, Microsoft Power Point, Adobe Acrobat, SharePoint, Treasury Clearance, various student loan servicing systems- Excellent written and verbal communication skills