Devin Holbert Email & Phone Number

San Francisco Bay Area

-Increased member acquisition through consistently performing exceptional customer service-Led, trained and managed a team of associates to ensure execution of best practices-Assisted member service associates from other markets with billing inquiries and policy inquiries -Created, implemented and activated a lead generation program, which increased Zipcar for Business revenue -Evaluated member inquiries and created monthly reports to increase member survey scores -Performed 50 member cold calls per week to assist Zipcar customers and overcome challenges-Analyzed and processed member invoices to ensure timely reimbursements -Worked directly with the Marketing, Fleet, Locations and sales team to provide members with detailed information pertaining to each department-Served as liaison between the San Francisco office and our headquarters in Boston

San Francisco Bay Area

Drives Zipcars to various locations for cleaning, maintenance, or return to site.Evaluates car condition, and escalates issues, as needed.Performs light maintenance functions such as installing ipod cables, parking passes, key tethersAddresses and updates system events

San Francisco Bay Area

Proactively educate the public about Zipcar and drive membership growth at local marketing events and key areas of the cityPerform event set-up, break-down and associated tasksGather business leads for sales team follow upAssist with other marketing projects as directed.

San Francisco

Assist customers in finding what they want or need, make merchandise recommendations, maintain an organized store, run cash register,

San Francisco Bay Area

Created simple, clean, easy to navigate websitefor new dance company

Davis, Ca

Assist customers in finding the shoes they want or need, maintain an organized store, run cash register, organize stock room

Davis, Ca

Assist customers in finding what they need, maintain an organized store,Make outfit recommendation, run cash register

Davis, Ca

Assist customers in finding what they need, maintain an organized store,Make product recommendation, demonstrate products, run cash register

Hayward, Ca

Packet and letter preparation, photocopying

San Francisco, Ca

Updating website, photo editing, greeting and informing potential buyers

Davis, Ca

Supervision of teens, planning events and activities, create and displayexciting decorations