• Spearheaded store operations, including maintenance and procurement.• Orchestrated effective training programs, bolstering sales and operational efficiency.• Recruited and nurtured high-performing talent, fostering a culture of excellence.• Resolved complex sales and IT issues, enhancing customer satisfaction.• Fostered a collaborative work environment, boosting team morale and productivity, and mentored team members to grow within their careers.• Implemented innovative sales strategies that significantly increased customer satisfaction.

• Conduct and maintain regular sales channel analysis, reporting, and benchmarking for the purpose of continually improving sales productivity, cost per acquisition, and quality of sale • Motivates Representatives to achieve sales and compliance results; works with team to ensure excellence in customer service with every customer contact• Develop and implement regional sales incentives to meet and exceed RGU growth objectives and manages payout for Representatives• Evaluates current processes, procedures, and overall efforts for improvement and innovation• Communicates business initiatives, sales, service, performance standards, and goals• Consistent exercise of independent judgment and discretion in matters of significance

• Provide device and sales training to District Managers, Store Managers, and Sales Reps to help increase overall business• Oversee BlackBerry sales across different channels for the major US wireless carriers and find solutions to reduce return rate• Work with store and district managers to find and carry out creative solutions to promote BlackBerry sales as well as store sales which included special events, assisted sales days, sales competitions, store trainings, etc.

• Team with Store Managers, District Manager, and Sales reps, drive sales and identify opportunities, facilitates customer concerns and ensures customer satisfaction• Oversee sales floor, including, but no limited to planogram placement, promotion offers, accessory placement, and correct pricing, as well as being responsible for operational tasks, including, but not limited to managing inventory, creating schedules, and monitoring paperwork • Utilizes reporting tools on daily basis including, but limited to retail store sales, Off-Site Events, B2B Sales, Secret Shops, Store Sales, PTO, etc.• Delivered training to individuals as well as small groups on products and sales techniques, competitive advantage, and current products

• Drive sales through customer interaction and customer service• Understand competitive advantage and key selling features• Offer complete solution to customers, bundle products, overcome objections• Create and establish relationships of trusts and credibility with customers, maintain long lasting relationships