Devin Jeter Email & Phone Number

Atlanta, Ga, Us

Sunnyvale, California, Us

Farmers Branch , Tx, Us

As a Sales Service Representative (SSR), I assisted the outside sales reps in building online My Team Shops (MTS). I would ensure that all items that were ordered were in stock and ready to be shipped out. I would update our internal system, Engage, with current tracking information and current lead times. I corrected all my sales reps Vendor Invoice issues when they needed to be. Created shipping FedEx shipping labels for samples for my sales reps. In SAP, I would complete Passthrough on orders that needed to be billed out and closed. I would create new accounts in SAP for new customers that the outside sales rep would acquire. Worked directly with decorators and vendors to get status decorated items, or items shipping directly from the vendor to the customer.

Indianapolis, In, Us

In my role as a Collection Specialist, I am responsible for collections on accounts that are 60+ days past due. Return phone calls from voice mails that were left for the collections team and resolved their issues. Submitted account adjustments to customer’s accounts as requested or required. Worked with our tax-exempt department and insurance department to ensure that the customer was not charged for this fee if they were tax exempt or had coverage of their own. Responded to all emails that customers had. If no contact information was available, I would skip trace this customer until contact information was confirmed and payment scheduled. I would actively participate in team building conferences and first and done phone call methods. I later transitioned into the role of Payment Processing Agent. In this role, I would receive a virtual credit card via email, and ensure that the customer's payment has been processed and applied to the invoice correctly. In would also handle the incoming emails with questions or concerns that customers would have regarding their invoices. I have also been tasked to charge customers for their monthly invoices through various portals. These portals were AvidXchange, JP Morgan Chase, and various other third-party virtual card payment payers.

Nashville, Tennessee, Us

In my role of account management, I maintain day to day maintenance on all of my accounts. This includes making sure all of my building products orders are delivered on time, fixing and adjusting orders to make sure they arrive as requested, and making necessary phone calls to customers to insure that they are ready to receive materials. Order entry as needed using ECC/SAP/WebUI. Verifying with the customer for accuracy. Receiving phone calls to verify stock and availability of building products. Process overage/shortage/damaged claims as needed. Work directly with 18 plants across the United States to ensure that all shipments are sent out as a full truck load and complete. Conducted one on one impromptu training with SAP with team mates. Ran daily backorder reports to make sure that orders are not sitting in the system with backorders that the customer doesn’t actually still need. Ran ISO reports for the reps to make sure that their customer really needed the material, and the truck was not cancelled.

Indianapolis, In, Us

A high volume call center that responds to members inquiries regarding their membership. There are currently 132,000+ members that are inducted into the honor society of nursing, and over 500 chapters that are affiliated with Sigma Theta Tau International. My responsibilities were to answer incoming calls that came into the call center and respond to any emails that required further investigation. I would also reach out to members who have paid the incorrect dues and collect the remaining balance. Other responsibilities include physically printing out member certificates for the chapter for inductees whom have paid their fees late.

A high volume manufacturing call center with the multi-tasked duties of assisting with receiving customer orders, complaints, requests to return product, written or verbal instruction for assigned territory. Pricing, verifying, completing, correcting and acknowledging customer orders and inputting into computer. Monitor and expedite order progress, initiate corrective action as required, and work directly with our three major warehouses to assure prompt delivery to our customers. Provide customers with products, order dates, shipping, pricing, and referral information. Gather and review customer order information corresponding to requests to return products, credit and complaints; complete required forms, forward to supervisor for approval and input into the computer. Resolve customer complaints in a timely and effective manner. Work closely with management and fellow employees to keep an open line of communications to achieve team concept goals. I possess strong computer literacy and record keeping skills. Able to navigate efficiently through SAP, Lotus Notes, and Microsoft based programs. I was the main contact on 6 North Coast Electric Vendor Managed Inventory (VMI), and acquired 2 addition Central Supply locations. In this role, I monitored stocking levels to insure that the customer has the appropriate amount of stock ordered on their weekly orders.

Culinary Arts/Chef Training

Business Administration And Management, General

High School Diploma, High School Diploma