Devin Joseph Email & Phone Number

Florida, United States

Jacksonville, Fl, Us

Atlanta, Georgia, Us

Pittsburgh, Pennsylvania, Us

Round Rock, Texas, Us

• Acts as first point of contact in the problem determination process, for desktop and network issues.• Provide telephonic technical support for the installation, coordination, and daily operation of user systems.• Provide high quality customer service in a prompt, courteous, and timely manner by performing follow-up investigation and communicating the resolutions either verbally or in writing. Use discretion and judgment to organize and perform the requested services promptly and efficiently. Organizes and prioritizes support requests.• Monitors, administers, tracks, and verifies completion of help desk tickets.• Assists staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software.• Prepares, installs, tests, and certifies any desktop configuration, including any software drivers.• Conducts basic troubleshooting for desktop and laptop computers.• Applies migration from previous PC and executes PC hardware moves.• Loads and configures software at desktop.• Verifies software is functional and escalates issues.

Beaverton, Or, Us

Lowell, Ma, Us

• In-depth product knowledge on Kronos Workforce Scheduler product and complimentary Workforce products, platforms and technologies.• Resolved complex application issues in Dev, UAT and Production environment by first testing resolution in a sandbox environment.• Professionally document and communicate product research and resolution status and findings to peers, management and customers.• Create and run simple SQL scripts to extract data from the application using SQL server management studio.• Analyze customer configurations to resolve and/or find a work-around or alternative solutions for known issues• Perform periodic health check and preventative maintenance on software product • Resolve daily forecasting issues as needed• Resolves interface failures through the Workforce Integration Manager.• Monitor Kronos servers during peak hours for CPU and Memory Spikes.

Dallas, Tx, Us

• Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism. Strives to resolve customer issues with one call resolution.• Utilizes mechanized systems to initiate and complete service orders and handle customer requests. • Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.

• Work extensively on the internal Connect system to process initial, additional and reopen reemployment assistant claims.• Obtain wage information from the claimant and the State of Florida’s Department of Revenues’ (DOR) and Disk Operating System (DOS)for the preliminary determination and qualification process.• Gather facts and answered inquiries from claimants, employers, one-stop career centers, governmental agencies and other pertinent parties to resolve issues on existing customer accounts in preparation or for benefit eligibility and review.• Performs specialized work assignments focusing on escalated Governors calls back per my supervisor’s request.• Collaborate with the authentication department by handling and organizing sensitive identity documentation.

Daytona Beach, Fl, Us

• Troubleshoot issues from calls and emails for technical assistance from students, staff and faculty members. • While working as part of a team, monitored, processed, and resolved incidents and requests via telephone and remote computer. • Supervise, train, and scheduled assigned personnel, mainly student employees. • Assisted Head of Technical Services with Re-Imaging and Replacing computers throughout the campus• In addition, provided input to develop and maintain department procedures and manuals.

Bachelor Of Science - Bs, Information Technology: Cybersecurity And Forensics

Associate Of Arts (A.A.), Computer Science