Devin Joyce Email & Phone Number

Philadelphia, Pa, Us

Wayne, Pennsylvania, Us

San Diego, California, Us

San Diego, California, Us

Chicago, Illinois, Us

Managed 5 direct reports remotely across North America and India. The TAM team partnered closely with CS to execute projects and trainings, driving adoption and value realization.• Coached and mentored team members through weekly 1:1s and career progression sessions• Developed and led Consultancy and Discovery enablement session for ProfessionalServices organization• Introduced templates and processes for consistent project updates and deliverables• Co-led process design and documentation of new implementation process

Seattle, Washington, Us

Managed 8 direct reports supporting our Mid Market, SMB, and 1:Many segment (approx. 6,000 accounts and $40M annual revenue)• Created and led onboarding enablement program for newly developed Manilla 1:Many office (19 team members + manager)• Ongoing collaboration with implementation, services, and product marketing leads for special adoption and usage campaigns• Coached 5 team members through promotion (call coaching and career development 1:1’s)• Led and joined customer calls to address escalation, feedback, and contract negotiation • Active CS representative of merger cross collaboration team, supporting product migration planning

Seattle, Washington, Us

Seattle, Washington, Us

• Manage a book of 150+ clients, ensuring renewal and best subscription fit • Serve as primary strategic contact, creating roadmaps and timelines to proactively achieve compensation goals• Collaborate with internal teams to continuously improve clients’ experience• Maintain a deep understanding of our product/data offerings and speak to the most relevant features/functionality for clients’ specific goals

• Create signage solutions that meet ADA and city permitting requirements• Maintaining timely communication with over 30+ client accounts• Delegating all incoming inquiries from email, web chat, and text• Designing signage layouts and creating vector artwork • Resolving any issues and complaints with vendors and customers• Coordinating with production team to create efficient installation timelines• Managing $100K bids from estimate to installation

• Field all incoming phone calls and walk ins• Provide quick and accurate estimates• Create signage design and layouts • Manage billing and AR

Arlington, Va, Us

• Act as point of contact for over 700 members in regards to invoices, event registration, and general questions• Coordinate all event registration preparation including payment processing and onsite management• Update and maintain constituent database • Distribute and track all invoices• Support staff with administrative needs

Washington, Dc, Us

• Corresponded with nonprofits' contributions requests and inquiries• Assisted with tracking donation management and budget• Produced reports and presentations regarding company's Corporate Citizenship & Social Responsibility policies, statistics, and procedures• Supported CC&SR team with administrative needs

• Social media and individual outreach for upcoming projects• Create advertisements for annual festival and current development project• Assist with exhibit install and deinstall• Continuously update Raiser’s Edge database • Provide documents and presentations for selection process panel meeting• Reorganize an extensive inventory of press archive

Washington, Dc, Us

• Facilitated Text Donation Campaign including: research text donation services, recording entries, writing promotional language, and drawing winner • Trained and supervised volunteers through out FotoWeek Festival • Extensive research on prospective partners and members• Weekly contribution to FotoNews newsletter in Mailchimp

• First Friday Receptions – event set up and provide wine service• Facilitated art purchases with Gallery Director• Assisted curate and installation • Rebranded Rental Information Guide• Wrote exhibit reviews for Dupont Circle Galleries’ blog