Devin Joyce Email and Phone Number
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People. Whether a customer, a CSM on my team, or collaborating co-worker, they are the reason why I love what I do. - Delighting customers at scale - Celebrating and lifting up my team members- Learning from and supporting peersI strive to show up for those around me with curiosity, accountability, creativity, and probably a joke or two.
Clerri
View- Website:
- clerri.com
- Employees:
- 151
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Senior Director, Customer SuccessClerriPhiladelphia, Pa, Us
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Director, Customer Success - Smb & EmergingKleer Nov 2024 - PresentWayne, Pennsylvania, Us -
Director Of Customer SuccessPetdesk Apr 2024 - Nov 2024San Diego, California, Us -
Senior Manager Of Customer SuccessPetdesk Aug 2022 - Apr 2024San Diego, California, Us
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Manager, Customer Success (Technical Account Management)Fourkites, Inc. Jan 2022 - May 2022Chicago, Illinois, UsManaged 5 direct reports remotely across North America and India. The TAM team partnered closely with CS to execute projects and trainings, driving adoption and value realization.• Coached and mentored team members through weekly 1:1s and career progression sessions• Developed and led Consultancy and Discovery enablement session for ProfessionalServices organization• Introduced templates and processes for consistent project updates and deliverables• Co-led process design and documentation of new implementation process -
Manager, Customer SuccessPayscale, Inc. Aug 2020 - Nov 2021Seattle, Washington, UsManaged 8 direct reports supporting our Mid Market, SMB, and 1:Many segment (approx. 6,000 accounts and $40M annual revenue)• Created and led onboarding enablement program for newly developed Manilla 1:Many office (19 team members + manager)• Ongoing collaboration with implementation, services, and product marketing leads for special adoption and usage campaigns• Coached 5 team members through promotion (call coaching and career development 1:1’s)• Led and joined customer calls to address escalation, feedback, and contract negotiation • Active CS representative of merger cross collaboration team, supporting product migration planning -
Team Lead, Customer SuccessPayscale, Inc. Sep 2019 - Aug 2020Seattle, Washington, Us
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Customer Success ManagerPayscale, Inc. Oct 2018 - Aug 2019Seattle, Washington, Us• Manage a book of 150+ clients, ensuring renewal and best subscription fit • Serve as primary strategic contact, creating roadmaps and timelines to proactively achieve compensation goals• Collaborate with internal teams to continuously improve clients’ experience• Maintain a deep understanding of our product/data offerings and speak to the most relevant features/functionality for clients’ specific goals
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Sales ManagerSigns Of Seattle Oct 2017 - Sep 2018• Create signage solutions that meet ADA and city permitting requirements• Maintaining timely communication with over 30+ client accounts• Delegating all incoming inquiries from email, web chat, and text• Designing signage layouts and creating vector artwork • Resolving any issues and complaints with vendors and customers• Coordinating with production team to create efficient installation timelines• Managing $100K bids from estimate to installation
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Customer Service / Production DesignerSigns Of Seattle Feb 2016 - Oct 2017• Field all incoming phone calls and walk ins• Provide quick and accurate estimates• Create signage design and layouts • Manage billing and AR
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Host / Sever AssistantCafe Campagne Mar 2015 - Jun 2016 -
Member Services AdministratorArlington Chamber Of Commerce Aug 2014 - Feb 2015Arlington, Va, Us• Act as point of contact for over 700 members in regards to invoices, event registration, and general questions• Coordinate all event registration preparation including payment processing and onsite management• Update and maintain constituent database • Distribute and track all invoices• Support staff with administrative needs -
Corporate Responsibility AdministratorPepco Holdings, Inc. Jun 2013 - Jul 2014Washington, Dc, Us• Corresponded with nonprofits' contributions requests and inquiries• Assisted with tracking donation management and budget• Produced reports and presentations regarding company's Corporate Citizenship & Social Responsibility policies, statistics, and procedures• Supported CC&SR team with administrative needs -
Programs InternCulturaldc Dec 2012 - Jun 2013• Social media and individual outreach for upcoming projects• Create advertisements for annual festival and current development project• Assist with exhibit install and deinstall• Continuously update Raiser’s Edge database • Provide documents and presentations for selection process panel meeting• Reorganize an extensive inventory of press archive
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Operations/ Development InternFotodc Aug 2012 - Dec 2012Washington, Dc, Us• Facilitated Text Donation Campaign including: research text donation services, recording entries, writing promotional language, and drawing winner • Trained and supervised volunteers through out FotoWeek Festival • Extensive research on prospective partners and members• Weekly contribution to FotoNews newsletter in Mailchimp -
Gallery AssitantStudio Gallery May 2012 - Aug 2012• First Friday Receptions – event set up and provide wine service• Facilitated art purchases with Gallery Director• Assisted curate and installation • Rebranded Rental Information Guide• Wrote exhibit reviews for Dupont Circle Galleries’ blog
Devin Joyce Skills
Devin Joyce Education Details
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George Mason UniversityConcentration In Photography & Minor In Non Profit Studies
Frequently Asked Questions about Devin Joyce
What company does Devin Joyce work for?
Devin Joyce works for Clerri
What is Devin Joyce's role at the current company?
Devin Joyce's current role is Senior Director, Customer Success.
What is Devin Joyce's email address?
Devin Joyce's email address is dj****@****ngs.com
What is Devin Joyce's direct phone number?
Devin Joyce's direct phone number is +120629*****
What schools did Devin Joyce attend?
Devin Joyce attended George Mason University.
What are some of Devin Joyce's interests?
Devin Joyce has interest in Alternative Photography Processes, Professional Development, Museum Exhibit Design.
What skills is Devin Joyce known for?
Devin Joyce has skills like Volunteer Management, Photography, Event Management, Event Planning, Social Photography, Raiser's Edge, Social Media, Eventbrite, Nonprofit Organizations, Database Administration, Nonprofits, Editing.
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