Product leader on the Prime Video Personalization and Discovery team. I work across a matrixed organization to define and deliver step-change improvements to customer content recommendations on a global scale. Own strategy and performance of feature set responsible for >50% of Prime Video streams, globally.Collaborate with Applied Scientists and Engineers to improve personalized content recommendations for global customers.Delivered $8.48M in value (206% of VP-level goal) in Year 1 via 825K annualized first and reactivation streams from an experimentation roadmap and strategy designed to re-engage high-risk customers (never-streamers and lapsed customers).Redefined Prime Video’s customer success metrics and segmentation to reflect how customers develop and retain a streaming habit on the Amazon platform.

Expedia Partner Solutions (EPS) unlocks the power of Expedia Group for thousands of partners around the world. Our mission is to fuel our partners’ growth through our unparalleled technology, travel supply and support services.Responsibilities included:Manage a team of product managers across the API (Shop, Book, and Payments);Set strategy and priorities across the API Product Team;Represent the Product Team in front of global clients

Egencia is Expedia Group's Corporate Travel Management brand. We believe in providing ease and convenience, because arranging and managing travel should be simple. Through innovation and insight, we’re upgrading the world of business travel management.Responsibilities included:Ownership of the post-booking and cross-sell experiences within the Egencia web application. I worked with a 2 cross-functional teams of developers and designers to create an industry leading experience for Egencia's clients.Defined the AB testing strategy, delivered tests, and made product decisions based off test result analysis.Analyzed quantitative and qualitative feedback to identify top opportunities within the experiences, and create an action plan to solve identified opportunities.Designed and executed the product roadmap to deliver maximum customer value and results in terms of strategic business objectives.Led monthly product reviews and quarterly planning sessions in order to provide transparency throughout the organization, and foster collaboration and alignment across the product, commercial, and operational organizations.

Managed a team of 3 Product Managers focused on driving the digital roadmap for Capital One Home Loans associate-facing loan origination system.Lead Product Manager for business critical document management tool (Symphonic). Within 4 months of moving into this role, had improved originations production associates’ productivity by 15%, primarily through improved agent experience design. Achieved adoption rate of 80% within 2 weeks while both products were active.Collaborated with Design and Tech partners to identify opportunities and execute proofs of concept for the sake of improving the associate experience.Conducted product reviews with senior leadership to drive roadmap and prioritization alignment.

Lead Product Manager for omnichannel account creation and checkout experiences on CVS digital properties, including mobile web and mobile app. Within 8 months of moving into this role, had improved account creation conversion for Retail Front Store by 500 bps on mobile web, primarily through mobile friendly design and driving consistency between mobile web and mobile app.Collaborated with technology, UX design, usability labs, marketing, customer operations, and senior executives to build and deliver product strategy.Used data to analyze and build business cases to develop, validate, and test digital prototypes with the ultimate goal of building incredible customer experiences that drive business valueEstablished, monitored, and measured key performance indicators to drive insights back into the product development process.

Product Manager supporting COHL’s first digital customer fulfillment portal (LoanHub). Features delivered included user-friendly interface, e-signature and document upload with automated indexing, and single-sign on. This product reduced the loan process by 14 days, had a 90% customer adoption, and contributed to an LOB-high NPS score of 64.

Supported Auto Finance and Home Loans businesses during the 2-year rotational program. Managed National Sales Territority reorganization for Dealer Auto. Optimized dealer-to-relationship Manager alignment and increased near-prime and prime market penetration from 40% to 60%. Awarded Quarterly Team Mark of Distinction and COAF Individual Diamond Award.Lead Project Manager for COHL’s digital omnichannel program. Program deliverables included: an industry-leading direct prequalification tool that increased prequal volume by 8x by allows customers to get a prequalification letter on their own in minutes from any device, with no impact to their credit; and a user-friendly fulfillment portal (LoanHub) where the customer can manage their loan application end-to-end, including uploading documents, electronic signature, and real-time status updates.