Devin Lambert Email & Phone Number

Remote

• Optimizing and streamlining the supply chain processes to ensure timely and cost-effective delivery of products or services. • Identify and establish relationships with reliable suppliers, negotiate contracts, and monitor supplier performance to ensure on-time deliveries and quality products. • Maintain optimal inventory levels to ensure product availability while minimizing carrying costs. Use software tools to track and manage inventory efficiently. • Utilize data and analytics to make informed decisions, track KPIs, and drive process improvements. • Customer (facing) Service • Supplier (facing) Service

• LPS Global Operational Support • Final Mile Support • Trainer for onboarding new hires • Customer Service Team Lead focusing on KPIs such as, CSAT, AHT, and Productivity • Global Visibility Experience • Leadership Exploration Program • Team lead people manager for a group of 15• B2B Customer Service• Collaborate cross functionally within the Org

• Escalation resolution team for customer advocacy • Actively listen to customers and the issues they have, while being professional and empathetic towards each customer offering a unique and innovative solution to each problem, complaint, or concern that they may have. • Clearly and empathetically communicate with customers to ensure they understand the information and solutions provided. • B2B Platinum Plus employee relations