Managed all aspects of school and district accounts, including onboarding, product training, professional development, customer support, and renewals. Worked closely with the Leadership and Development teams to improve the platform based on client-generated insight and feedback.Designed and maintained training courses and educational materials for the knowledge base and for distribution by Account Administrators to their users.Designed and hosted webinars that reached over 2,000 users in a 6-month span.

Developed and implemented the company-wide onboarding program for Champion Educators. Scripted and produced educational content videos for the Bansho app, and performed QA for bulk content produced by other educators.

Utilized expertise in Time Management, Organization, Training, Project Implementation, Creative Content Creation, Creative Problem Solving, Conflict Resolution, and Supervisory skills on a daily basis.Created and successfully implemented engaging in-person and digital curriculums, including units on Social Justice, the 1619 Project, and the entire distance learning curriculum for March-June 2020.