Devin Mack Email & Phone Number

United States

Cuenca, Azuay, Ecuador

• Provide budget, planning, and policy oversight for all AMIGOS programs in Ecuador including Gap and Summer. • Directly supervise four project directors and oversee twenty+ field staff annually.

Remote

• Supported field personnel to effectively manage health, safety, behavioral, and Standards of Conduct crises in real-time through consultations with physicians, U.S.-based Programs staff, mental health consultants, and parents. • Provided timely responses to parent and Chapter leaders via email and phone call.

Remote

• Teach one-on-one, 30-minute ESL classes for children and teens from around the world focused on phonics, vocabulary retention, sentence structure, and cross-cultural engagement. • Converse with teens and adults worldwide on topics related to business, travel, culture, grammar, education, and daily life to strengthen oral fluency and pronunciation in English.

Remote

• Supervised, supported, and mentored a team of three Program Assistants. • Mentored a group of seven U.S. participants to help ensure the success of their community-based initiative.• Supported reporting and recording requirements; provided logistical support; and facilitated workshops and small-group discussions during two U.S. Department of State-funded Youth Ambassadors exchanges with high school aged-participants from the United States, Uruguay, Paraguay, Colombia, and Ecuador. • Lead the planning and execution of the virtual graduation ceremony for U.S. Youth Ambassadors.

Remote

• During 7.5-month contract, supported the development and implementation of new National Geographic Learning English curriculum; supervised and mentored summer interns, local volunteers, a virtual Peace Corps participant, and long-term volunteers; assisted with recruitment initiatives and strategic planning; and contributed to the development and execution of community programs.• Supported monitoring and evaluation of program success and community impact by supplying monthly metrics for English and Microloan programs.

Remote

• Utilized Spanish fluency to conduct client interviews and translate applicable content into persuasively written letters, declarations, and final case arguments in English for applicants seeking 601A visa waivers from the United States government. • Supported the development of cross-cultural communication, adjustment, and relocation resources to help facilitate a smooth, successful transition from Ecuador to the United States for multicultural couples.

Remote

• Conducted dynamic and interactive online English classes for young learners based on National Geographic and Oxford Reading Tree curriculum.

Cuenca, Azuay, Ecuador

•Review applications and complete interviews for all English teacher candidates; make hiring decisions that best support institutional growth and success. •Guide new hires through the onboarding process including visa applications, acquisition of local identification cards, and new teacher orientation. •Collaborate with the Director of the English Program to develop and deliver professional development modules for teaching staff and share timely updates about organizational policy or Ecuadorian government announcements.•To date, have created eight technology manuals and executed six virtual training sessions to support English teachers during the transition from in-person to virtual classes. •Compile and analyze personnel data to better inform institutional decision-making.

Cuenca, Azuay, Ecuador

•Maintain partnerships between Unidad Educativa CEDFI, student teachers, CEDEI and university partners.•Manage all program logistics including scheduling, orientation, excursions, and student teacher feedback. •Develop curriculum for and deliver an 8-hour Teaching Across Cultures mini-course for student teachers.

Cuenca, Ecuador

• Support the logistical and administrative processes for short-term, custom, and semester-long study abroad, TEFL certification, volunteer, and Spanish education programs.• Submit budgets for in-country expenses in advance of each study abroad program. • Restructured orientation content and activities to make the curriculum more dynamic, interactive, and ultimately more impactful. • Proposed, developed, and facilitated new leadership, cultural, and cross-cultural competency trainings for long-term programs with the goal of ensuring that students have more well-rounded study abroad experiences and gain tools to become effective global citizens.• Developed a database and input all 2018-2019 data from student evaluations of classes in order to effectively analyze professor work performance and identify trends in student feedback. • Simultaneously interpret between Spanish and English during cultural excursions and academic lectures. • Created online course evaluations through Google Forms to promote efficiency and better utilize staff time.• Drafted a document to more effectively track and identify professor availability. • Collect student feedback on classes and share applicable information with professors. • Talk with and enroll prospective Spanish students.

Quito, Ecuador

•Supervised, mentored, and supported 15+ volunteers annually. Conducted one site visit annually to provide feedback. •Planned and executed up to 9 training conferences per year; designed and facilitated teaching, health, safety, professional development and cultural sessions for each event. •Developed and maintained relationships with various stakeholders including universities, public schools, language institutes, and host families. •Continually updated in-country standard operating procedures, including emergency response protocol and safety guidelines. •Contributed to administrative processes including finance reports, budgets, billing procedures, and government reports. •Honed oral and written communication skills by communicating with university administrators, government officials, host families, local teachers, and community members in Spanish.

Ascazubi, Pichincha, Ecuador

• Served as a volunteer Teaching English as a Foreign Language (TEFL) teacher as part of the pilot cohort of the Government of Ecuador’s Time to Teach initiative. • Instructed English for 20 hours per week to 300+ fourth, fifth, and sixth grade students at Escuela de Educación Basíca “Ciudad Guayaquil,” with class sizes ranging from 28-40 students. • Created Ministry of Education English curriculum-compliant unit and daily lesson plans, in addition to unit tests and semester exams. • Adapted national curriculum to meet student needs by planning age and English-level appropriate lessons, activities, and assessments. • Utilized data to tailor lesson plans; inform and adjust classroom goals, and target underperforming students. • Prepared for, participated in, and occasionally lead monthly Professional Learning Community meetings, which serve as a forum for learning how to improve teaching practices and discussing challenges and best practices with other fellows. • Honed oral and written communication skills by teaching and communicating with students, fellow teachers, community members, host family, and school administrators in Spanish. • Participated in monthly professional development webinars, centered on globalization and its impact on education, and analyze how education is connected to sustainable development. • Created and completed research project analyzing how public schools are preparing girl children for post-graduation employment and if globalization has changed the number of women in the Ecuadorian workforce.• Received TEFL Certification from ACCREDITAT.

Mount Desert, Maine

• Managed the Northeast Harbor, ME storefront of a social enterprise start-up company with the mission of empowering women, preserving artisan traditions, and providing year-round, sustainable access to a diverse market.• Supervised and trained substitute retail workers; provided feedback when appropriate. • Presented information about LTCo. to College of the Atlantic’s Sustainable Strategies course, and served as in-person liaison for duration of Fall 2016 course. Provided timely responses to student requests for information, and taught about LTCo.’s mission and business model. • Assisted with outreach activities which included: providing written contributions to monthly newsletters; editing press releases; drafting blog entries for the website; outlining and executing strategic and compelling Facebook and Instagram posts; and identifying and communicating with lifestyle influencers. • Designed and populated accounting spreadsheets for the Northeast Harbor, ME and Reston, VA storefronts.

Washington D.C. Metro Area

• Oversaw the preparation of briefing materials for use by the Coordinator and Special Envoy for the Global Engagement Center at the U.S. Department of State, which included tasking and managing deadlines for up to five offices and drafting content when requested.

Washington D.C. Metro Area

• Provided guidance to Bureau of Conflict at Stabilization Operations (CSO) staff (drafters) on content, formatting, the clearance process, etc., through periodic training seminars (bi-weekly brown bags, new employee orientation sessions) and during daily operations. • Took the initiative to draft standard operating procedures for trip briefing books, staffing requests, and hiring actions which resulted in comprehensive, timely documents and clarified expectations for drafters. • Served as logistics lead in the planning and successful implementation of the formal farewell ceremony for the departing Assistant Secretary, which included participation from senior U.S. Department of State leaders. • Tasked, and occasionally drafted, briefing materials, remarks, and memoranda for all CSO Front Office principals. Monitored progress and ensured that documents were submitted to the Front Office on time, met required quality standards, and received appropriate clearances, which resulted in well-written, informative final products. • Maintained working knowledge of three-four offices’ major projects and initiatives so that documents and correspondence could be reviewed for appropriate messaging and content in addition to correct grammar, format, and compliance with the regulations outlined in the Executive Secretariat’s Style Guide.

Washington D.C. Metro Area

• Was one of four INL/CAP staff members to coordinate, collaborate on as a team, and successfully execute the first annual Partner Appreciation Ceremony (approximately 90 attendees and 150 invitees) and the Dedication Ceremony of the INL Memorial Wall (approximately 165 attendees), which resulted in positive feedback from the INL Assistant Secretary of State and the Under Secretary for Management and substantial press coverage. Each event included the attendance of high-level federal, state, and local government officials. • Drafted a statement of work to request interpretation services for an international corrections conference in Colorado Springs, CO. Wrote the action memo and summary of the technical review panel to make a concrete recommendation about the selected company. • Liaised with the Outreach and Partnership Team and INL/CAP’s outreach contractor to ensure that the Corrections and Police teams’ outreach needs were met, which included arranging conference registration; providing and compiling feedback and edits to print and electronic publicity materials; and requesting promotional items for conferences and trainees. • Directly reported to two supervisors and therefore constantly facilitated the amicable resolution of competing interests and assignments by weighing the priorities and timetables of each project.