Devin Litten Email & Phone Number

Columbus, Ohio, United States

Columbus, Ohio, United States

Columbus, Ohio Area

• Employ project integration processes to initiate, plan, execute, monitor/control, and effectively transient the project to the customer and ensure objectives are accomplished
• Attend process improvement meetings and ensure implementation of suggestions
• Assure customer issues/risks are included in reporting and assist with escalation of issues if needed
• Handle outbound customer marketing campaigns via the Oracle CRM system
• Compile analytical results from email campaigns using CRM and Google Analytics to interpret campaign success (delivery, open and click through rates and website traffic)

Columbus, Ohio Area

• Lead the planning, prioritization, and direction of work and resource allocation working with internal and external resources
• Analyze and implement work load level and contractor decisions to enable effective resource allocation to ensure budgetary goals are met
• Responsible for work direction of clerical resources on an on-going project basis and actively participate in performance management processes
• Identify opportunities for improvement to procedures and processes
• Develop a proposed solution and partner with the appropriate manager/field leader to implement enhanced improvements
• Partner with Planning, Operations, Engineering, Procurement, and material handling to anticipate requirements necessary to meet customer expectations and the business plan

Columbus, Ohio Area

• Educated customers in regards to natural gas efficiency, benefits, and the process for installation.
• Conducted economic analysis of projects to ensure profitable revenue.
• Develop strong relationships with engineers, schedulers, builders, and customers to foster information flow and enable expedition of projects
• Develop the training documents and lecture for the CRM enhancements.
• Create spreadsheet logs allowing us to accurately track and update interest for mainline extensions in particular areas using Microsoft Excel, Word, and County Auditor Websites
• Assist in mentoring/training of new employees