Devin Marrow, Mba Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

 Leads organizational adoption of knowledge management platform. Leads and manages onboarding activities for new business areas to the Knowledge 360 platform. Actively collaborates with a cross-functional team responsible for creating an in-house Knowledge 360 reporting dashboard. Reports monthly Knowledge 360 usage data and metrics to Florida Blue Service Center leadership. Uses LEAN methodologies to improve reduce feedback response time by 60% Reduced unnecessary license expenditures by $500,000. Tunes and improves content search capabilities of Knowledge platform. Leads development of knowledge system enhancements.

Jacksonville, Florida Area

 Developed content strategy for full deployment of Knowledge 360 for the Member Contact Center Assisted in creating a cohesive enterprise knowledge management content strategy. Implemented best practices for content migration to Knowledge 360 platform. Developed content and structure for Knowledge 360 guided help articles. Developed an enterprise taxonomy & structure for content on the Knowledge 360.

Jacksonville, Florida Area

Edited and reviewed Navy courseware materials

Jacksonville, Florida Area

Documented processes around user re-certification campaign for Information Security TeamDeveloped and Tested SQL queries that produced the master application user lists for user re-certification campaignsTrained new employees on the User re certification processAuthored, edited, and proofread IT policies for Information Security and Governance teamAuthored, edited, and proofread Risk, Security & Compliance Assessment (RSCA) and Quarterly Audit Review (QAR) documentation

Jacksonville, Florida Area

Authors, edited, and proofreads user documentation supporting emerging surgical technologiesAssists in the deployment of Darwin Information Type Architecture

Jacksonville, Florida Area

Authored, edits, and proofread compliance documentation related to non-conformances, root cause investigations, corrective action/preventative action, and statistical process controlDocumented investigation decision for lead early detection signal monitoringAuthored, edits, and proofread documentation related to process validation, user requirements, and functional requirementsResponsible for managing new user accounts and software installations of document management systemHosted bi-weekly training sessions on document management system for new users

Jacksonville, Florida Area

Designed and developed customer focused labeling in support of neurosurgical technologiesEdited and developed multi-language reprocessing (sterilization) instructions Authored, edited, and proofreaded user documentation supporting emerging surgical technologiesProcessed engineering change notices for current and emerging technologiesAssisted in process development for new manufacturing system implementationOrganized and tracked standard operating procedure changes to align with new manufacturing system implementation

King'S Bay Georgia

Authored, formatted, edited, and proofread standard operating procedures for the installation of proprietary software applications and new user account setupAuthored, formatted, edited, and proofread standard operating procedures for the software installation of peripherals including printers and digital senders, and other devices including Blackberry SmartphonesDocumented Non-Secure Internet Protocol Router network/Secret Internet Protocol Router network configurationsDocumented database management and backup procedures

20716Provided instruction in phonics, grammar, reading, and mathematics to students from ages pre-k to high schoolProctored student placement and achievement assessments

21666Authored, formatted, edited, and proofread defense-related technical publications for the U.S. Army, U.S. Navy, and the U.S. Marine CorpsAuthored help files for damage control training management system DCTMS training software Edited Web site content and marketing materials for the U.S. Army's MANPRINT directorate and U.S. Navy's Naval human systems integration directorateDeveloped computer-based training modules for the Marine Corps' Center for Advanced Operational Cultural LearningCreated and maintained Microsoft SharePoint sites for documentation managementManaged the production of technical publications including project workflow mapping, product printing and binding, and product delivery and archiving

Master Of Business Administration - Mba, Marketing

Activities and Societies: Beta Gamma Sigma, National Black MBA Association

Bachelor Of Arts (B.A.), Multi/Interdisciplinary Studies