Joined an alternative investment venture that is engaged in real estate development.

A visionary leader passionate about leveraging AI technologies to drive transformative impact and disrupt traditional paradigms in the Healthcare and Insurance industries.

Senior leader and in the top 1% of core operations and innovation subject matter experts in the payer transformation practice. •Surpassed FY23 business development target in new sales and contract extensions by 393%.•Led strategic planning, vendor sourcing & selection, and contracting for multiple large regional health plans.•Led business transformation strategy & process redesign, IT & cloud architecture strategy, testing strategy & design, agile project planning, and project execution for a major BCBS plan’s platform consolidation program. •Led Portfolio and Product strategy & business process redesign for a major BCBS plan.•Led change management for a large regional health system's business transformation. •Created new intellectual property, capabilities & service offerings, training materials, and led thought leadership for enterprise platforms, government mandates, and digital operations transformation.•Received awards for whole leadership, business acumen, relationships, and technical and digital skills.

North American Lead for the Delivery Excellence team.•Led program management for the Healthcare Bpaas (business process as a service) business, which required complex management of interdependent business units: Consulting, Infrastructure, Product Development, Digital Operations, and QE&A.•Led strategic realignment planning of the TriZetto business, which required building and maintaining relationships with senior executives, cultivating client satisfaction, creating and executing business transformation and improvement strategies, and establishing cross-functional governance.•Successfully drove Hosted product stabilization and support planning on a billion-dollar platinum and strategic account portfolio.•Oversaw the development and implementation of end-to-end business improvement strategy focused on process maturity, product and service quality, and ‘pivot to digital' imperatives.•Initiatives have produced cost reduction, increase in delivery quality, value creation, and positive client satisfaction results.• Established and monitored effective operational process and coding audits that drive improvement to projects and individual associates across the global Healthcare Product Consulting model.• Created a new collaborative risk management governance with cross-functional stakeholders that requires impact analysis and execution of planned mitigation activities.

Served as the outsourced Front-End Department Head and special projects leader with six multifunctional teams, a headcount of 96, and two mailrooms for a multi-billion-dollar Medicaid payer.•Responsible for day-to-day account management, client engagement, inventory management, meeting contractual and service level obligations, P&L, forecasting, team development, automation, and improvement projects.•Led end-to-end process improvement initiatives and business transformation, which resulted in the successful development and implementation of 68 product enhancements.•Successfully improved P&L by 34%, increased data entry accuracy by 28%, increased productivity by 48%, decreased invalid claims rejections by 95%, reduced 76% of the claims backlog and improved the use of technology and analytics within business to achieve this success.•Developed new business focused on configuration automation and lead the successfully delivery of these new tools and processes, which resulted in a 90% reduction in human error.• Implemented new inventory management strategies and executed end-to-end process and efficiency improvement initiatives, which successfully reduced 76% of the claims backlog.

Served as the client facing account manager and overall engagement owner responsible for hosted software on a $153 million client portfolio comprised of Medicare, Commercial, and Medicaid lines of business.•Cognizant awards: “Shining Star”, “Power Star", and “Star Spotlight” for high performance, contributions to projects/accounts, ability to guide others, high-quality output, client appreciation and hard work.•Established effective management of new multi-service account by leading and developing a team of 21 reports who were responsible for day-to-day operations and by effectively communicating and managing client priorities.•Demonstrated success in project management life cycle through implementations of new lines of business and leading Hosted software upgrades.

Revenue cycle analyst responsible for business process design and re-engineering projects related to revenue operations for a multi-billion dollar dialysis provider. Managed a book of business to understand and improve revenue operations processes including, but not limited to verification, authorizations, collections, and system solutions.Selected Accomplishments:• Managed revenue operations for 18 clinics in CO, FL, and LA with over $2 million in monthly A/R activities.• Lead collections improvement initiative with a team of six revenue analysts that resulted in the team’s rank improving from #22 out of 30 collections teams to the #1 ranked team in the company.• Identified and executed resolution of a $1.2 million A/R opportunity through root cause analysis and payer relations.• Trained new Revenue Analysts in root cause analysis, revenue cycle, and collections practices and procedures.

Simultaneously managed operations and business development at an immunization and medical services company and business operations at dental office with combined staff of 36.

•Met with and contracted Fortune 500 companies to assess goals and educate employees about the benefits of vaccinations•Oversaw the company’s accounting division and business development •Successfully expanded the business into Arizona

•Received the “Builders Award” in 2010 for outstanding individual producer sales in attaining and retaining clients •Developed and implemented small marketing campaigns targeting business owners and families•Built and cultivated relationships with clients that led to a successful referral system•Trained new Financial Representatives in special client acquisition methods