Devin Mckenzie Email & Phone Number

~ Manage existing customer relationships and identify upsell opportunities to drive revenue.~ Utilize, Loupe, a revolutionary mobile sales-performance and management tool.~ Demo Apex sales presentations designed exclusively for the iPad.~ Identify residential properties to serve as model/promo homes for the Chicago market.~ Manage day-to-day customer interaction.~ Set and manage customer expectations.~ Develop lasting relationships with customers that foster additional opportunities.~ Continually seek opportunities to increase customer satisfaction and deepen customer relationships.

Atlanta, Ga

•Inspect models and available “market ready”, communicate related service needs to Property Manager.•Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.•Update availability report, process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status.•Type lease and complete appropriate paperwork and input information on Yardi System accurately and on a timely basis. Review with the Community Manager prior to obtaining signatures.•Maintain current resident files.•Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments.•Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.•Participate in outreach marketing activities on a regular basis to obtain prospective residents.•Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software•Must possess a positive attitude and the ability to smile under all circumstances

- Makes outbound calls to existing customers to sell products such asHigh Speed Internet, CDV, or Video service as well as displays a strongon focus on goal achievement and results.- Generates prospective customers through cold calling and closes salesgenerated by cold calling by displaying excellent verbal and writtenskills.- Qualifies and follows up with sales leads.- Keeps up-to-date with industry knowledge, as well as the competitiveposture of the Company. Maintains a thorough knowledge of Companyproducts/services.- Informs customers of new services available.- Contacts customers to check quality of services, to discuss past duebills, or to verify installation dates.- Demonstrates strong influencing skills with customers, influencingthem to purchase products and services.- Manages customer interactions by resolving issues and managingcommunication.- Regular, consistent and punctual attendance. Must be able to worknights and weekends, variable schedule(s) and overtime as necessary.- Other duties and responsibilities as assigned.

Education record

Education record