Devin Mitchum Email & Phone Number

Anaheim

Concierge Customer Service (Preferred Producer channel): • Identifying and solving the needs of the preferred producers through the Concierge producer queue; researching, analyzing and solutioning issues with existing policies. • Assisting producers with website workflows, quoting new policies, underwriting referrals, and producer database revisions. • Process revisions to existing policies; handling inbound and outbound calls. • Maintained 85% occupancy rate; 3% error ratio on… Show more Concierge Customer Service (Preferred Producer channel): • Identifying and solving the needs of the preferred producers through the Concierge producer queue; researching, analyzing and solutioning issues with existing policies. • Assisting producers with website workflows, quoting new policies, underwriting referrals, and producer database revisions. • Process revisions to existing policies; handling inbound and outbound calls. • Maintained 85% occupancy rate; 3% error ratio on processing with 100+% production Show less

Anaheim

• Actively listened to incoming consumer, producer and mortgagee calls; Identifying solutions and provide appropriate solutions and/or alternatives. • Assisting producers in quoting new policies, guiding producers through Pacific Specialty guidelines and producer website. • Supported Underwriting department by amending minor policy endorsements including: mortgage endorsements, updating outstanding payment information, reviewing and processing policy reinstatement, providing quotes for… Show more • Actively listened to incoming consumer, producer and mortgagee calls; Identifying solutions and provide appropriate solutions and/or alternatives. • Assisting producers in quoting new policies, guiding producers through Pacific Specialty guidelines and producer website. • Supported Underwriting department by amending minor policy endorsements including: mortgage endorsements, updating outstanding payment information, reviewing and processing policy reinstatement, providing quotes for any endorsement with premium changes. Show less

Anaheim

• Worked closely with contract holders, dealerships, and lien holders to provide information regarding the Extended Warranty program.• Processed new business contracts, cancelled contracts including issuance of refunds and processing any changes related to the contract holder; Applied monies related to any changes related to the WSC division. • Responsible for all incoming calls to WSC queue.

Anaheim

• Endorsed insurance policies for level I underwriting functions; renewing and posting premium renewals.• Responsible for completing premium accounting reports; Responsible for daily reconciliation on monies posted.

Santa Ana

• Responsible for the shift personnel, daily operations, daily reports, safety; Resolved any customer issues.