Devin Moran Email & Phone Number

Auburn Hills, Michigan, United States

• Act as DASH SME supporting Banking Center staff, Navigators during remote “Office Hours” meetings, ROMs, RSC Agents, and Solution Center Colleagues. Specialties include:o Branch balancingo Journal interpretationo Common issues and training topicso TCR Configuration and errors• Use discretion when addressing user questions and concerns to escalate as appropriate• Developed step by step troubleshooting documentation for Software and Hardware used in the Banking Centers including TCR machines, combination scanner and receipt printers, Cash Insight, BlueZone, and DASH• Make recommendations for training initiatives, policy changes, and areas of focus to mitigate user error and increase support accuracy• Monitor skill and knowledge levels for support staff and Banking Center staff either providing, or making recommendations for, enhanced training• Provide one on one coaching to Solution Center, RSC, ROMs, and Banking Center staff• As needed set the agenda and lead the daily interdepartmental ‘Stand Up’ meeting following up and pursuing action items independently post discussion• Proposed, implemented, and lead training sessions on DASH specific topics for new Solution Center team members, RSC Agents, and ROMs• Collaborate with L&D Specialist in the development and testing for the WalkMe integration in DASH• Delegate incoming requests to newer Solution Center staff as needed• Created and distributed reference sheet for the DASH Journal, commonly used Comerica acronyms, and a guide to resource pages• Assess issues to determine source (i.e. user, system, or hardware error) and address as appropriate• In the event of a user error propose recommendations to mitigate and prevent redundant occurrences going forward with training changes, WalkMe, or direct communication with user• Propose and advocate for verbiage changes in Banking Center procedures, Job Aids, or Walk Throughs for increased comprehensibility

Auburn Hills, Mi

Milford, Mi

1960 Research Drive Suite 200 Troy, Mi 48084

• Work on behalf of a variety of clients to identify, secure, and facilitate the placement of qualified candidates for Electrical, Embedded Software and Infotainment Engineering positions Process includes:• Searching for qualified candidates utilizing a variety of methods including:o Prior contactso Internal sources such as Bullhorno Internet sources and job boards such as LinkedIn, CareerBuilder, Indeed, and Monstero Saved searches, job postings and referrals• Qualifying candidates:o Initial pre – screeningo Ascertain compensation history and progressing to compensation negotiationo Determine long and short term goals of candidateo Discuss employment preferences and locationo Lock down candidate on compensation, commitment to the position, and availabilityo Technical screening• Contacting candidates by phone, email, and LinkedIn• Utilize Bullhorn to track all information pertaining to candidate process, resume, contact information, compensation information, and interview notes• Prepare resume, develop professional summaries and skills matrices highlighting candidate background to the requirements, and submitting candidates to hiring authorities• Arranging and confirming interviews• Diligent follow up process for all steps• Field questions and facilitate information for both candidate and hiring authorities• Pipeline candidates for anticipated opportunities• Utilize Bullhorn workflows to track job orders and candidates through full lifecycle of recruiting• Build and maintain relationships with clients, client representatives and candidates

3290 W. Big Beaver Road Suite 220 Troy, Mi 48084

• Responsible for taking on any new accounts brought into the Engineering team by:o Learning the system for job orders and submittalso Ascertaining pertinent points of contact and establishing communicationo Obtaining answers to any questions the recruiters may haveo Creating a job order template and a submittal template for the recruiters to useo Learning the process for new starts (guidelines for background check and drug screening, timekeeping method, first day procedure, any unique requirements, etc.) then organizing and conveying this information to Human Resources• Trained new recruiters on how to utilize OpTech’s tools to the best of their ability• Formatted and assigned new job orders as they came out from: o General Motorso Delphio Whirlpoolo Borg Warnero NS Internationalo Detroit Diesel • Submitted candidates on behalf of recruiters to all of the above listed companies• Reviewed and edited resumes and candidate submittal information prior to submission• Full life cycle of coordination from job acquisition and assignment to onboarding new hires. This included:o Creation of templates used for a variety of needso Formatting and assigning new job orders as they came outo Quality assurance for resumeso Electronic submissiono Coordination of interviewso Coordination of new hire starts with various departments and ensuring that everything goes smoothly• Maintained relationships and open lines of communication with Staffing Specialists at:o Bartech (Delphi)o Allegis (General Motors)o AGS (Whirlpool)• Maintained an Excel spreadsheet with detailed documentation on every job order and submittal for the Engineering Team• Sent out all notifications to the recruiters regarding job order status, candidate status, or important notes• Assisted recruiters with any technical difficulties• Organized and provided upkeep for the shared network of information for the Engineering Team

Multiple Locations, Mi

General Responsibilities:• Answered phones and assisted patients or directed calls accordingly• Prepared patient charts and delivered them to the appropriate parties when patients arrived• Made patient appointment reminder calls• Tracked arrival and departure of patients by checking in appointments in computer/signing them out as they leave• Calculated and collected copay or deductible amounts then tracked correctly and with detail all transactions made in both patient chart and on payment log• Responsible for making sure all patients understood their individual insurance policies and their financial responsibility prior to initial evaluation appointment• Made sure all visits for patients were authorized prior to attendance through the patient’s insurance company• Made sure all patient prescriptions were current and valid prior to initial evaluation• Track Plan of Care notes for continuation of patient care and make sure all required signatures are procured in a timely manner (often requires 2-3 phone calls)• Took very detailed notes when speaking to doctor’s offices or patients i.e. the name of the person spoken to, the time of day called, outcome of the conversation, and any other pertinent information• Scheduled patients at least two weeks out accurately• Work at the corporate office often required screening of calls/visitors as well as distributing important mail and correspondence• Maintained a high degree of confidentiality as dictated by HIPPA laws and regulations• Met with maintenance staff as needed• Audited charts, billing routers and payment logs for accuracy before processing• Answered and handled multiple phone lines while assisting patients with scheduling, copays, etc…• Faxed prescription renewals, medical records requests, and medical clearance forms• Filed patient notes in charts• Filed charts

Waterford, Mi

Responsibilities:• Worked with Physical Therapy designs and taught patients correct exercise forms• Supervised patients while exercising• Administered ultrasound and electrical stimulation therapies• Administered heat and cold therapies • Entered detailed notes in patient charts• Kept clinic clean and disinfected• Made phone calls to doctor’s offices on behalf of patients or physical therapists• Scheduled patients• Faxed and mailed prescription renewals and progress notes to doctor’s offices• Verified and explained patients' insurance benefits• Responsible for major reorganization of files, and discharged charts• Organized and maintained therapist paperwork

Waterford, Mi

Responsibilities:• Assisted in food preparation, memorized and executed dining room set up• Served dinners and presented desserts from tray• Worked cooperatively with coworkers to clean and dismantle dining room

Waterford, Mi

Responsibilities:• Prepared food to ingredient portion and weight specifications• Greeted customers and took front counter orders• Maintained cleanliness and tidiness of dining room and bathroomsDrive-thru window responsibilities:• Greeted customers on headset in a timely manner, listened to orders and entered them into the register • Repeated order back to customer and gave total• Filled customer’s drinks, filled food order, added correct number and type of condiments, eating utensils, and napkins to bag• Verified food orders for correctness before handing them to the customer• Greeted customer as they pull up to the window• Conducted payment transaction