● Directly responsible for daily support and networking of over 4000 devices across 3 major accounts. ● Committed to ensuring all clients' contracts/service expectations are being met. ● Provides customer/technical support ensuring real-time results. ● Proactively anticipates needs of current accounts, streamlining all orders and services. ● Dedicated to accurately informing clients/superiors monthly by preparing and presenting operations reports. ● Engaged trainer, successful in the onboarding of new hires.

● Directly responsible for daily support and networking of over 4000 devices across 3 major accounts. ● Committed to ensuring all clients' contracts/service expectations are being met. ● Provides customer/technical support ensuring real-time results. ● Proactively anticipates needs of current accounts, streamlining all orders and services. ● Dedicated to accurately informing clients/superiors monthly by preparing and presenting operations reports. ● Engaged trainer, successful in the onboarding of new hires.

• Manage the preventative maintenance program for clients including but not limited to: break/fix of single function and multifunction devices, toner installation, clearing of paper jams, duty cycle cleanings, device installations• Oversee the client’s inventory levels (consumables) at their facilities and clinics.• Maintain printer fleet on a regular basis; monthly/quarterly/semi-annual/annually.• Perform Daily Receiving Task, Matching Inventory of product Quantities and SKUs to Packing list.• Scheduling Pickups with third party vendors.• Prepare Bill of Lading for delivers and picks.• Maintain warehouse inventory and assess changes in inventory needs• Manage Routes for optimal completion of Service Calls• Completion of Page Count collection during billing Cycle.• Perform delivery as service tickets.• Completion of MAC forms and electronic filing of paperwork.

- Responsible for incoming shipments, separating, counting, and verifying the corresponding purchase orders and packing slips. - Increased warehouse efficiency in tracking material transaction history by optimizing usable space and accurate data entry and filing. - Assisted in daily and yearly audit preparation. - Responded to safety concerns- Certified for Forklift Class 2. - Served as subject matter expert for incoming personnel.

- Managed a team of 15 personnel including scheduling, training, resolving conflicts and technical issues. - Leveraged great intercultural and interpersonal communication skills to solve customer and staff concerns with diplomacy and grace. - Achieved 95% customer satisfaction rating through proactive problem solving, a calm disposition in high pressure situations, and prompt follow up of customer requests. - Responsible for balancing and distributing cash tills.

- Received and distributed incoming shipments across departments.- Operated cash register with 97% accuracy.- Assisted with merchandising good for seasonal sales.- Provided excellent customer service for customers of diverse age and cultural backgrounds.