Devin Moss Email & Phone Number

New York, NY, US

Belmont, CA, US

Charlotte, NC, US

• Coordinated the efforts of cross-functional teams including engineering, marketing, sales, and support to ensure projects were delivered successfully.
• Developed and implemented project plans including scope, schedule, budget, and resources to ensure projects were completed on time and within budget.
• Coordinated and facilitated communication for product delivery i.e., kick-offs, status reviews, stakeholder meetings, etc.
• Ensured timely completion of tasks and assignments.
• Worked with clients to gather information and identify needs
• Ensured defined deliverables are being met and maintained

Matthews, North Carolina, US

• Acted as a liaison between customers and technical escalation teams
• Coordinated and facilitated the project plans for new store openings
• Tracked issues to resolution updating the internal knowledgebase and/or communicating learning's with relevant business units.
• Consulted with management and staff to identify and create technical documentation to fit business needs.
• Coordinated with other escalation teams and vendors to troubleshoot and resolve a large variety of technical issues.
• Communicated all system outages/updates to the business

Matthews, North Carolina, US

• Assisted in the development of the IT Department’s policies and procedures and recommends to management suggestions for improvement
• Responded to requests for technical assistance by phone, email and/or using a help desk management system.
• Provided first line of response for users requiring assistance IT-related issues and problems.
• Maintained an expert knowledge of all assigned computer applications and a working knowledge of all other applications operating in the same or integrated Environments
• Supported store, corporate, and warehouse users with troubleshooting and resolving POS, PC, and other system issues.
• Escalated more involved problems to the appropriate Tier 2 support team.