Respond to calls as needed and perform wild land fire suppression as assigned.

Maintain and service mechanical fleets throughout the surrounding area

Manage day to day operation, scheduling work and dispatching to proper technicians based on technicians experience, training and skill set. Assisted in technical repairs when necessary, locate and order parts from suppliers. Perform research, warranty verification and claim processing. Assist service adviser in scheduling, clerical work and repair order processing. Verify and manage technicians actual time and paid time to optimize shop efficiency and productivity. successful in raising customer service rating from 84.3% to 96.4% while working with this company

Manage day to day service department operations. Dispatch work to properly trained and certified technicians to satisfy TASC report. Verify warranty coverage and manage coverage appropriately based on past repairs and vehicle history. Manage current technicians and service advisers training, schedule, work and vacation schedules, work flow and efficiency as well as managing employees based on Customer Satisfaction Score. Was also responsible for locating, interviewing hiring, and firing of service department employees.

Deliver parts ordered by our in a timely fashion.

Manage and maintain the UPS fleet of trucks and tractors, schedule and perform repairs and maintenance. Work with logistics crews to properly arrange routes and drivers vehicles. Manage and maintain chemical and MSDS sheets for hazardous materials. Comply and maintain shop for OSHA regulations and perform audits accordingly.