Visionary Customer Service Manager with 10+ years of customer service experience including customizing user experiences, collaborating with cross functional teams, and developing quality standards for customer service. I am a hands-on problem solver with excellent verbal and written communication skills, strong business acumen, and an aptitude for meeting deadlines in a fast-paced environment. I have a proven track record of managing multiple complex projects simultaneously, analyzing data to determine the needs of others and empathizing with the client, as well as finding innovative ways to solve problems & deliver solutions.