Devin O'Rourke Email & Phone Number

Birmingham, Alabama, United States

• Implemented and managed essential IT infrastructure, including Support Ticketing System, Project Management Tool, Microsoft Azure AD, and Intune MDM.
• Enhanced issue tracking and resolution efficiency by implementing new IT Support system, improving response times by 30%.
• Streamlined project workflows, resulting in a 25% increase in project completion rates.
• Centralized user management and strengthened security protocols, ensuring seamless access control and identity management.
• Collaborated with cross-functional teams to assess business needs and align IT strategies with organizational goals.
• Facilitated regular team meetings to communicate project updates, discuss challenges, and promote continuous improvement.

• Integrated client data systems for AI recruiting and set up data imports/exports via API, FTP, URL, JSON, and XML files.
• Collaborated with sales team to determine client needs and troubleshoot issues.
• Developed and maintained reports using SQL (SSRS) and manipulated data through SQL queries for optimization.
• Monitored SLA’s and KPI’s using Salesforce reporting.
• Created and maintained documentation in Atlassian and Confluence.
• Updated Salesforce workflows to facilitate onboarding automation.

• Managed systems access and technical oversight for a global department of 600+ users.
• Oversaw vendor onboarding process, including systems such as IronClad, Google Workspace, Okta, NetSuite, Salesforce, and Tableau.
• Managed MDM software (Jamf and Azure AD) to configure new user devices.
• Designed vendor onboarding process, decreasing average system integration time from 3 days to 15 minutes.
• Worked with internal clients to build custom Tableau dashboards for data visibility.
• Successfully launched and managed a new Content Management Portal (Showpad) for 900+ users.

• Managed the enterprise transaction system and campus-wide declining balance program and student dining plans.
• Oversaw the campus dining plan program for 5,000+ students, ensuring compliance with security and financial regulations. (PCI, FERPA)
• Promoted the off-campus retail program with $2M+ annual sales by developing relationships with 80+ local vendors.
• Configured TCP/IP firewall rule changes to prevent POS equipment downtime.
• Updated and managed user system access for UAB Dining operations.

Birmingham, Alabama

Collected, interpreted, and compiled data to create detailed reports for investigating insurance claims, ensuring accuracy and thorough analysis.Utilized government databases to retrieve and verify relevant information for insurance customers, maintaining data integrity and compliance with regulatory standards.Conducted customer outreach to validate and.

Masters, Information Systems, Cybersecurity Management

Bachelors, Industrial Distribution