Devin Orbea Email & Phone Number

Miami, Fl, Us

Miami, Florida, United States

• Review potential scheduling solutions for new jobs, team member departures and discuss those possibilities with Partners, Directors and Managers.• Assist Entrepreneurial Services to consistently review tax staff schedules to balance workloads, manage capacity and any issues in order to ensure maximum efficiency.

Miami, Florida, United States

Miami, Florida, United States

• Coached employees through day-to-day work and complex problems.• Entered vitals, clinicals, and labs for all transfers from outside, and sister facilities.• Conveyed information about conditions and field treatments given to medical facility staff.• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.• Collaborated with medical professionals to communicate patient needs with accuracy and speed.• Managed high call volumes to bring down hold times.• Worked flexible hours across day, night, weekend and holiday shifts.

Miami, Florida, United States

- Worked with multiple dental insurance markets in a call center environment administering dental benefits, clams, and authorizations.- Solved insurance issues between members and providers while always keeping great customer service satisfaction.- Handled high call volumes and kept exceptional call handle time, with compliance above 95%.- Used forward-thinking strategies focused on addressing customer needs and resolving concerns.- Exhibited high energy and professionalism when dealing with clients and staff.

- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.- Coded and entered daily invoices with in-house accounting software.- Monitored payments due from clients and promptly contacted clients with past due payments.- Oversaw daily productivity and implemented modifications to improve overall performance of personnel.- Coordinated special projects, including large-scale cruise lines and medical centers.- Compared vendor prices and negotiated for optimal savings.

Miami, Florida, United States

• Expedited patient referrals to specialty offices, faxed medical records, and completed referral requests• Established close relationship with nurses to facilitate urgent scheduling of at home appointments for high-risk patients.• Stacked, indexed, scanned and coded documents.• Obtained authorizations from multiple insurance carriers for various levels of care.• Trained staff, providing direct supervision, ongoing staff development and continuing education to employees.