Devin Otten Email & Phone Number

• Use SQL to identify and correct software problems.• Communicate with agencies about current issues they are facing.• Communicate with multiple levels of staff to ensure quality of support to customers.• Assist peers with support tickets.• Create knowledge base articles for peers and customers to further educate.

Fort Wayne, Indiana, United States

• Train and coach agents on proper operating procedures.• Communicate with Clinic Managers about changes in operating procedures.• Implement improvements in processes to increase efficiency• Monitored electronic communication for issues.• Trained agents to use EPIC software and various other programs.• Beta tested new PC programs to increase efficiency

Grapevine, Tx

• Assisted with implementation of technologies in the facility and troubleshooting.• Trained new team members with “on the job” training and on use of facility computer programs.• Assisted with maintenance of facility server rooms and AV systems. • Assisted with projects: worked with Samsung on implementation of facility wide display system, worked with the marketing coordinator for website redesign, updated in-facility electronic advertisements• Operated as manager on duty for the facility where I resolved concerns and directed resources for customer needs

Colleyville, Tx

• Worked on projects and assisted with IT troubleshooting across the facility.• Trained new hires on facility programs and software. • Assisted in account retention by understanding membership needs and trends while working to position Lifetime Fitness as an important investment in their well-being. • Interviewed potential candidates for front line positions and trained new hires

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree, Psychology

Psychology Major Business Administration Minor