• Gather and analyze market data to develop insights and make recommendations on areas for optimization – translating complex data into summaries for different audiences including senior leadership.• Test code changes to identify bugs and potential problems within the software, then record test progress and results as part of the QA role.• Identify key regression testing and create automated tests. • Produce monthly reports documenting internal trends for Applied Health Analytics’ Channel Partners to track activity and offer solutions for areas of weakness.• Drive positive engagement and foster relationship building with assigned Channel Partners; handling Channel Partner integration, population health strategy deployment, needs analysis, and ongoing support.• Help create tools to monitor and track Channel-Partner software engagement. Prepare necessary data, reports, and courses of action in managing and renewing clients.• Provide Applied Health Analytics platform expertise and best practices to clients.• Build a strong relationship with Applied Health Analytics’ development team to identify opportunities and ensure ongoing development meets client needs across all Channel Partners.• Manage daily operations of Applied Health Analytics' Help Desk.• Provide reports to track the internal efficiency of the Help Desk.

• Provided exceptional customer service and ensured optimal technical service in fast paced environments.• Used basic IT Knowledge and problem-solving skills to ask the appropriate probing questions to determine, diagnose and solve software-related issues.• Used tools and expertise to apply the appropriate solution to address the issues and resolve most calls encountered at first contact.• Logged and documented trouble-shooting steps taken, and solutions applied, in a manner consistent with current knowledge base practices.• When necessary, escalated incidents to the appropriate next-level support team.• Completed additional tasks and projects as assigned by Help Desk leadership.• Created daily reports to track Help Desk internal activity, documenting calls, tickets, and orders.

• Conducted operational tasks, business/data analysis, and provided IT support for a freight brokerage company.• Presented executive management with data-driven analysis and visualizations on the trends in the industry and within the company. • Extracted data from a Transportation Management System into excel and created daily reports of revenue, margin, and load count by broker. • Developed performance management models to calculate KPI measures and track performance. • Performed equipment exchanges while maintaining standard inventory controls, software installations and program upgrades, troubleshooting, and problem resolution on computers and telecommunication systems. • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Assisted in the implementation of a help desk ticket system that allowed end-users to submit help tickets. • Answered user inquiries and resolved problems regarding computer software and hardware operation. • Developed training materials and procedures to train users in the proper use of hardware or software. • Monitored account unlocks and password resets using Active Directory. • Accessed gPanel to create and manage all FSL users in G-Suite. • Analyzed business process issues and recommended solutions, including system changes and implementation.

• Perform network analysis by assessing the current state of technology systems and develop updated approaches in critical areas.• Assist in operations software support.• Optimize truckload consolidations, develop carrier capacity, and resolve transportation issues for outbound loads.• Oversee tracking and monitor load transportation activities.• Monitor the process of payment from the customer to carrier, and assure all paperwork is received in a timely manner.• Analyze logistics issues and provide efficient solutions.