Devin Pace Email & Phone Number

Nashville, Tennessee, US

Nashville, Tennessee, US

• Gather and analyze market data to develop insights and make recommendations on areas for optimization – translating complex data into summaries for different audiences including senior leadership.
• Test code changes to identify bugs and potential problems within the software, then record test progress and results as part of the QA role.
• Identify key regression testing and create automated tests.
• Produce monthly reports documenting internal trends for Applied Health Analytics’ Channel Partners to track activity and offer solutions for areas of weakness.
• Drive positive engagement and foster relationship building with assigned Channel Partners; handling Channel Partner integration, population health strategy deployment, needs analysis, and ongoing support.
• Help create tools to monitor and track Channel-Partner software engagement. Prepare necessary data, reports, and courses of action in managing and renewing clients.

Nashville, Tennessee, US

• Provided exceptional customer service and ensured optimal technical service in fast paced environments.
• Used basic IT Knowledge and problem-solving skills to ask the appropriate probing questions to determine, diagnose and solve software-related issues.
• Used tools and expertise to apply the appropriate solution to address the issues and resolve most calls encountered at first contact.
• Logged and documented trouble-shooting steps taken, and solutions applied, in a manner consistent with current knowledge base practices.
• When necessary, escalated incidents to the appropriate next-level support team.
• Completed additional tasks and projects as assigned by Help Desk leadership.

• Conducted operational tasks, business/data analysis, and provided IT support for a freight brokerage company.
• Presented executive management with data-driven analysis and visualizations on the trends in the industry and within the company.
• Extracted data from a Transportation Management System into excel and created daily reports of revenue, margin, and load count by broker.
• Developed performance management models to calculate KPI measures and track performance.
• Performed equipment exchanges while maintaining standard inventory controls, software installations and program upgrades, troubleshooting, and problem resolution on computers and telecommunication systems.
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

• Perform network analysis by assessing the current state of technology systems and develop updated approaches in critical areas.
• Assist in operations software support.
• Optimize truckload consolidations, develop carrier capacity, and resolve transportation issues for outbound loads.
• Oversee tracking and monitor load transportation activities.
• Monitor the process of payment from the customer to carrier, and assure all paperwork is received in a timely manner.
• Analyze logistics issues and provide efficient solutions.