Devin Palmaffy Email and Phone Number

- Managed omnichannel customer service operations across multiple retail locations using the Gorgias platform, ensuring consistent and effective support for all customers.- Collaborated with the Visuals Team and Store Planning team to analyze shopper habits, enhancing the overall retail experience and optimizing store openings. Provided detailed breakdowns of retail locations to multi-brand partners for strategic planning purposes.- Implemented retail initiatives to enhance the shopping experience, including the development and promotion of a client lookbook, resulting in a significant contribution of over a million dollars in sales revenue.- Created and implemented Standard Operating Procedures (SOPs) and Frequently Asked Questions (FAQs) for store openings, streamlining processes and ensuring operational efficiency. Conducted training sessions for over 100 employees, focusing on proper cash wrap etiquette and retail best practices to improve both sales and operational performance.

- Proficiently provided orthopedic patient care services, including casting, splinting, and wound care procedures, ensuring adherence to HIPAA regulations.- Demonstrated expertise in medical billing processes, accurately documenting patient encounters and coding procedures for reimbursement.- Applied business acumen to healthcare operations, contributing to efficient clinic workflows and optimal patient experiences.- Conducted patient assessments, obtained medical histories, and assisted orthopedic physicians in treatment planning.- Managed orthopedic equipment and supplies inventory, ensuring availability for patient care needs while adhering to budgetary constraints.- Educated patients on post-operative care instructions, rehabilitation exercises, and compliance with treatment plans.- Collaborated with interdisciplinary healthcare teams to coordinate patient care and optimize treatment outcomes.- Maintained meticulous patient records and documentation in compliance with healthcare regulatory standards.- Provided compassionate support and assistance to patients and their families throughout their orthopedic treatment journey.