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Devin Peterson Email & Phone Number

Technical Support Representative at Reed Security Authorized Dealer Program at Reed Security & Dealer Program
Location: Saskatoon, Saskatchewan, Canada 15 work roles 1 school
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Current company
Reed Security & Dealer Program
Role
Technical Support Representative at Reed Security Authorized Dealer Program
Location
Saskatoon, Saskatchewan, Canada
Company size
16 employees

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Quick answer

Devin Peterson is listed as Technical Support Representative at Reed Security Authorized Dealer Program at Reed Security & Dealer Program, a company with 16 employees, based in Saskatoon, Saskatchewan, Canada. AeroLeads shows a matched LinkedIn profile for Devin Peterson.

Devin Peterson previously worked as Technical Support Representative at Reed Security & Dealer Program and Technical Support Representative at Reed Security & Dealer Program. Devin Peterson holds Bachelor’S Degree, Kinesiology And Exercise Science from University Of Saskatchewan.

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Reed Security & Dealer Program

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Profile bio

About Devin Peterson

• Over twenty years of demonstrated success in providing high quality and detail-oriented customer service with a focus on technology• High levels of knowledge across multiple disciplines and systems in technical support, customer services, and technologies• Excellent communication and interpersonal skills on phone, via email and in person• Experience analyzing material and preparing various documents• Skilled trainer who translates and conveys concepts into easy to understand terms• Self-motivated and works well within a team as well as independently• Excellent organizational skills with a focus on details

Listed skills include Computer Technical Support, Networking, Laptops, Mac, and 7 others.

Current workplace

Devin Peterson's current company

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Reed Security & Dealer Program
Reed Security & Dealer Program
Technical Support Representative at Reed Security Authorized Dealer Program
saskatoon, saskatchewan, canada
Website
reedsecurity.com
Employees
16
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15 roles

Devin Peterson work experience

A career timeline built from the work history available for this profile.

Technical Support Representative

Current
Reed Security & Dealer Program

Saskatoon, Saskatchewan, Canada

Laid off May 2020 due to COVID slow-downShort-term callbackSee below

Jul 2021 - Present

Technical Support Representative

Reed Security & Dealer Program

Saskatoon, Saskatchewan, Canada

Laid off May 2020 due to COVID slow-downShort-term callbackSee below

Feb 2021 - Mar 2021

Technical Support Representative

Reed Security & Dealer Program

Saskatoon, Saskatchewan, Canada

Laid off May 2020 due to COVID slow-downShort-term callbackSee below

Nov 2020 - Dec 2020

Technical Support Representative

Reed Security Authorized Dealer Program

Saskatchewan, Canada

  • Provided front-line and escalation support via telephone and email to residential and commercial end users experiencing various technical and non-technical issues
  • Created and edited user help materials and technical documents
  • Supported technicians and dealers performing security, camera, and access control system installations and repairs
May 2018 - May 2020

Personal Technical Support

Self-Employed

Saskatoon, SK, Canada

  • Performed on-site troubleshooting of networking, hardware and software issues
  • Trained and advised customers in the use of various hardware devices and software applications
Mar 2017 - Nov 2018

Technical Support Liaison

Yourlink (A Division Of Vecima Networks Inc.)

Saskatoon, SK, Canada

  • Provided front-line and escalation support via telephone and email to rural wireless internet and TV end users experiencing various technical and non-technical issues
  • Provided front-line support for Vecima’s Fleetlynx fleet management customers
  • Acted as primary point of contact between front-line support and other departments
  • Acted as intermediate support between front-line support and IT support
  • Reviewed and tracked IT support escalations for completeness, accuracy and progress
  • Tracked technical issue trends and assisted in developing troubleshooting methods
Sep 2016 - Apr 2017

Occupational Health And Safety Committee Member

Yourlink (A Division Of Vecima Networks Inc.)

Saskatoon, SK, Canada

  • Developed, established and promoted health and safety programs, policies, and training
  • Identified, eliminated, and controlled workplace hazards
  • Recommended improvements to workplace health and safety
  • Investigated and reviewed refusals to work and reportable incidents (accidents and dangerous occurrences)
  • Assisted in planning and organizing meetings
  • Recorded, edited and distributed meeting minutes
Sep 2013 - Nov 2016

Customer Service Representative (Senior Agent)

Yourlink (A Division Of Vecima Networks Inc.)

Saskatoon, SK, Canada

  • Provided front-line and escalation support to rural wireless internet and TV end users
  • Provided front-line support for fleet management customers
  • Acted as intermediate support between front-line support and IT support
  • Reviewed and tracked IT support escalations via ticketing system
  • Tracked technical issue trends and assisted in developing troubleshooting methods
  • Tracked and escalated issues to the appropriate support group
May 2015 - Sep 2016

Customer Service Evening Shift Manager

Yourlink (A Division Of Vecima Networks Inc.)

Saskatoon, SK, Canada

  • Assisted Customer Service Manager with staffing
  • Provided front-line and escalation support to rural wireless internet and TV end users
  • Provided front-line support for fleet management customers
  • Acted as intermediate support between front-line support and IT support
  • Tracked and escalated issues
  • Reviewed and tracked IT support escalations
Nov 2013 - May 2015

Assistant Dispatch/Customer Service Representative

Yourlink (A Division Of Vecima Networks Inc.)

Saskatoon, SK, Canada

  • Assisted Dispatcher/Service Manager
  • Reviewed and tracked service tickets for completeness, accuracy and progress
  • Organized, managed and tracked network hardware changeover for more than 3000 end users
  • Supported technicians and dealers performing wireless internet installations, hardware changeover and repairs
  • Provided front-line support to rural wireless internet and TV end users
  • Provided front-line support for fleet management customers
Jul 2010 - Nov 2013

Customer Service Representative

Yourlink (A Division Of Vecima Networks Inc.)

Saskatoon, SK, Canada

  • Provided front-line support to rural wireless internet and TV end users
  • Resolved basic wireless network, digital TV and email issues
  • Assisted end users with understanding service and upgrades options
  • Tracked and escalated issues
  • Supported technicians and dealers
Sep 2009 - Jul 2010

Personal Technical Support

Self-Employed

Saskatoon, SK, Canada

  • Performed on-site troubleshooting of networking, hardware and software issues
  • Trained and advised customers in the use of various hardware devices and software applications
Jul 2008 - Jun 2010

Portables/Desktops Tier 2 Technical Support (Apple Computers)

The Minacs Group

Saskatoon, SK, Canada

  • Provided front-line and advanced support for Apple based desktops and laptops including computer warranty replacement
  • Diffused hostile customers while still successfully troubleshooting their issues
  • Acted as a liaison between customers and Apple Engineering, as well as customers and various Apple Authorized Service Providers
  • Handling of emergency situations such as fires and health hazards produced by computers over the phone
  • Performed Technical support escalations and provided tier one agents intermediate support
  • Resolved basic and advanced hardware and software issues
Oct 2007 - Sep 2008

Wireless Multimedia Tier 1 Technical Support (Apple Computers)

The Minacs Group

Saskatoon, SK, Canada

  • Operating in a pilot system environment (testing out a new portion of AppleCare support)
  • Provided front-line support for Apple wireless and multimedia hardware
  • Assisted in networking Apple and Windows-based computers, printers, and file sharing
  • Tracked and escalated issues
  • Assisted end users with understanding service and upgrades options
  • Attended regular meetings to learn about new products and services or changes in current ones
Sep 2007 - Oct 2007

Portables/Desktops Tier 1 Technical Support (Apple Computers)

The Minacs Group

Saskatoon, Saskatchewan, Canada

  • Provided front-line support for Apple based desktops and laptops
  • Troubleshooting basic computer and network issues, helping to install software, and small hardware upgrades.
  • Assistance in installing and maintaining Apple OS X
  • Resolved various computer hardware and software issues
  • Tracked and escalated issues
  • Assisted end users with understanding service and upgrades options
Oct 2006 - Sep 2007
Team & coworkers

Colleagues at Reed Security & Dealer Program

Other employees you can reach at reedsecurity.com. View company contacts for 16 employees →

CW Christopher Waldner Christopher Waldner Colleague at Reed Security & Dealer ProgramSaskatoon, Saskatchewan, Canada, Canada View → HU Hamid Ullah Hamid Ullah Colleague at Reed Security & Dealer ProgramKabul Province, Afghanistan, Afghanistan View → JB Janrod Bagalay Janrod Bagalay Colleague at Reed Security & Dealer ProgramSaskatoon, Saskatchewan, Canada, Canada View → DB Durga Bahadur Rayamajhi Durga Bahadur Rayamajhi Colleague at Reed Security & Dealer ProgramSaskatoon, Saskatchewan, Canada, Canada View → DR Daniel Reed Daniel Reed Colleague at Reed Security & Dealer ProgramBass Harbor, Maine, United States, United States View → DM Derek Mcdougall Derek Mcdougall Colleague at Reed Security & Dealer ProgramCanada, Canada View → LB Lesli Brayshaw Lesli Brayshaw Colleague at Reed Security & Dealer ProgramSaskatoon, Saskatchewan, Canada, Canada View → GA Geoff Assman Geoff Assman Colleague at Reed Security & Dealer ProgramSaskatoon, Saskatchewan, Canada, Canada View → RP Rahul Patel Rahul Patel Colleague at Reed Security & Dealer ProgramRegina, Saskatchewan, Canada, Canada View → BT Bishnu Thapa Bishnu Thapa Colleague at Reed Security & Dealer ProgramDehradun, Uttarakhand, India, India View →
1 education record

Devin Peterson education

FAQ

Frequently asked questions about Devin Peterson

Quick answers generated from the profile data available on this page.

What company does Devin Peterson work for?

Devin Peterson works for Reed Security & Dealer Program.

What is Devin Peterson's role at Reed Security & Dealer Program?

Devin Peterson is listed as Technical Support Representative at Reed Security Authorized Dealer Program at Reed Security & Dealer Program.

Where is Devin Peterson based?

Devin Peterson is based in Saskatoon, Saskatchewan, Canada while working with Reed Security & Dealer Program.

What companies has Devin Peterson worked for?

Devin Peterson has worked for Reed Security & Dealer Program, Reed Security Authorized Dealer Program, Self-Employed, Yourlink (A Division Of Vecima Networks Inc.), and The Minacs Group.

Who are Devin Peterson's colleagues at Reed Security & Dealer Program?

Devin Peterson's colleagues at Reed Security & Dealer Program include Christopher Waldner, Hamid Ullah, Janrod Bagalay, Durga Bahadur Rayamajhi, and Daniel Reed.

How can I contact Devin Peterson?

You can use AeroLeads to view verified contact signals for Devin Peterson at Reed Security & Dealer Program, including work email, phone, and LinkedIn data when available.

What schools did Devin Peterson attend?

Devin Peterson holds Bachelor’S Degree, Kinesiology And Exercise Science from University Of Saskatchewan.

What skills is Devin Peterson known for?

Devin Peterson is listed with skills including Computer Technical Support, Networking, Laptops, Mac, Telecommunications, Troubleshooting, Customer Service, and Team Leadership.

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