Devin Pike Email & Phone Number

Cape Town, Wc, Za

Western Cape, South Africa

Western Cape, South Africa

• 1st & 2nd Level Network support and administration of the campus network• Maintenance of staff computers & printers and general user support.• Provide day to day desktop support.• Resolution of network and information technology related problems.• Provide in service Training when required to staff members and Lecturer and Students.• Create How to Guide’s for New Staff.• Prepare accurate, clear, and timely reports.• Prioritize work and set expectations for all… Show more • 1st & 2nd Level Network support and administration of the campus network• Maintenance of staff computers & printers and general user support.• Provide day to day desktop support.• Resolution of network and information technology related problems.• Provide in service Training when required to staff members and Lecturer and Students.• Create How to Guide’s for New Staff.• Prepare accurate, clear, and timely reports.• Prioritize work and set expectations for all incidents and requests.• Analyze, troubleshoot and resolve reported issues (software, hardware and processes).• Document all support incidents for data reporting purposes.• Identify and implement IT solutions.• Oversee the development of and validate business functional requirements.• Project manage small/medium sized projects.• Validate resource requirements and develop cost estimates.• Identify and escalate issues as needed.• Conduct meetings and prepare presentations to share ideas and findings.• Attend to Server Upgrades and Installation of New Servers.• Ensure the highest levels of systems and infrastructure availability.• Manage and monitor all installed systems and infrastructure.• Install, configure, test and maintain operating systems.• Proactively ensure the highest levels of systems and infrastructure availability• Monitor and test application performance for potential bottlenecks.• Identify possible solutions, and work with developers to implement those fixed.• Participate in the design of information and operational support systems.• Liaise with vendors and other IT personnel for problem resolution • Liaise with vendors and other IT personnel for IT Equipment Quotes.• Enroll new staff in active directory and assist with onboarding.• Projector management through Epson management software.• CCTV installation and guidance when needed. Show less

Pietermaritzburg Area, South Africa

Pietermaritzburg Area, South Africa

Planning, Design, and Development of ICT Infrastructure:• Ensures that ICT Infrastructure planning and design are in line with the ICT Strategy.• Deliver on significant ICT Infrastructure and storage projects.• Develop a well-informed ICT Infrastructure Support and Maintenance processes.• Develop procedures and review ICT Infrastructure technical policies and SOPs.• Develop guidelines and end-user training where required.• Evaluate and review new ICT Infrastructure… Show more Planning, Design, and Development of ICT Infrastructure:• Ensures that ICT Infrastructure planning and design are in line with the ICT Strategy.• Deliver on significant ICT Infrastructure and storage projects.• Develop a well-informed ICT Infrastructure Support and Maintenance processes.• Develop procedures and review ICT Infrastructure technical policies and SOPs.• Develop guidelines and end-user training where required.• Evaluate and review new ICT Infrastructure technologies.Infrastructure Administration:• Maintains SAST Server and Network design.• Reports on ICT Infrastructure performance capacity planning.• Ensure day-to-day monitoring and performance of infrastructure components.• Ensure that the ICT Asset Register is up to date and auditable.Infrastructure Architecture:• Experience in translating ICT solutions architecting into functional ICT Infrastructure.• Implement and maintain the server and network infrastructure as and when required.• Identify system/service bottlenecks and single-points-of-failure.Maintenance and Support:• Assist with ICT Infrastructure and environment needs on projects and systems.• Implement recommended solutions that conform to SASTs architectural blueprints.• Maintain and resolve the ICT Infrastructure.• Troubleshoot the Server Infrastructure and PCs.• Works closely with the ICT Manager to monitor the SASTs Cybersecurity.• Respond to ICT technical issues in a professional and timely manner.• Provide working solutions in ICT Infrastructure relocation and migration techniques.• Manage the hardware lifecycle of the server Infrastructure.• Creating system user accounts.• Installing new systems and assessing and implementing upgrades as needed. Show less

Pietermaritzburg Area, South Africa

End User Support:• Assist with calls relating to workstation faults, CPU, Keyboards, Monitors and Printers.• Installation of laptops and desktops.• Assist user with installing of Hardware and other peripherals components.• Administration of the Network.• Setting up of Projects and laptops.IT Environment Maintenance:• Ensure general tidiness of the IT office.• Maintain IT storeroom and asset register. • Book out IT equipment, • Maintenance of Telecoms… Show more End User Support:• Assist with calls relating to workstation faults, CPU, Keyboards, Monitors and Printers.• Installation of laptops and desktops.• Assist user with installing of Hardware and other peripherals components.• Administration of the Network.• Setting up of Projects and laptops.IT Environment Maintenance:• Ensure general tidiness of the IT office.• Maintain IT storeroom and asset register. • Book out IT equipment, • Maintenance of Telecoms infrastructure.Adherence to IT Framework Guide:• Ensure that all group and Brand Policies and guidelines are adhered to on site.• Implement and adhere to IT setup Document.• Management of ad-hoc IT projects.• Escalation of Major Network problems to Senior Network Administrator.• Managing Help Desk environment.• Resolution of Network and information technology related problems. Show less

• Upgrading and maintenance of the existing computer Hardware and Software.• Roll out of CCTV Monitoring System.• Setting up Networks.• Repaired and Upgraded computers.• Setting up Internet and Email facilities.• Loaded New Operating systems.• Providing remote assistance, Installing UPS and Backing up Data.• General maintenance on Projectors and Computers.• Setting up the CCTV system on the computer and installing the camera’s.• Completed Projects @ Crowded… Show more • Upgrading and maintenance of the existing computer Hardware and Software.• Roll out of CCTV Monitoring System.• Setting up Networks.• Repaired and Upgraded computers.• Setting up Internet and Email facilities.• Loaded New Operating systems.• Providing remote assistance, Installing UPS and Backing up Data.• General maintenance on Projectors and Computers.• Setting up the CCTV system on the computer and installing the camera’s.• Completed Projects @ Crowded House & Frankie Bananaz & Tiger Tiger PMB.• Provide hands-on network administration support.• Provide network maintenance and operations support.• Recommend networking software and hardware enhancements. Show less

• Provide general IT assistance and support.• Train users on hardware functionality and software programs.• Resolve logged errors in a timely manner.• Monitor hardware, software, and system performance metrics.• Update computer software. as well as upgrade hardware and systems.• Maintaining databases and ensuring system security.• Document processes and perform diagnostic tests.

Durban Area, South Africa