Devin Rohweder, Mba Email & Phone Number

Hays, Kansas, United States

Drive research and analysis to troubleshoot and resolve issues with day-to-day production application support for multiple business functions. Lead configuration and deployment of new functions and features as defined per business requirement needs. Lead test environment planning to support release schedules to assist in the quality of production-related deployments.Gather requirements, lead research, and analyze existing and proposed solutions in the development, modification, or enhancement of programs or systems. Strategize and partner with functional owners on how to leverage technology to enhance processes and practices. Support and/or create integrations between systems where needed. Support automated solutions using robotic process automation (RPA) platforms to drive improved business process efficiency and effectiveness. Improve the effectiveness of regression testing using RPA platform capabilities to automate test case execution. Coordinate with internal and external resources to resolve technical problems and/or end users requests. Perform root cause analysis and irreversible correction action on recurring issues and communicate results with management.

Maintain the computer network by diagnosing and isolating malfunctioning components, attaching or removing devices as needed by users, loading new applications, and testing new software to ensure that the network is functioning properly, efficiently, and meeting users’ needs. Analyze hardware and software to determine, recommend, and plan modifications to existing equipment and systems that will provide effective and efficient operation. Participate in the development and implementation of policies, procedures, and resources of corporate systems. Document activities, problems solved, and issues restored. Maintain external contacts with hardware consultants, software consultants, and technical support to exchange information and resolve problems for purchased hardware and software applications. Manage quotes and price comparisons on replacement equipment.

Troubleshoot, diagnose, and isolate malfunctioning computer and printer components. Install or remove devices, as needed, by users. Coordinate with internal and external resources to resolve technical problems and user requests. Document specific duties, activities, problems solved, and issues restored. Assist with the maintenance and support of backup/disaster recovery on the computer systems and the associated hardware as required. Assist with backup and restoration procedures in accordance with company requirements.

Hays, Ks

Managed media materials.Edited audio/visual materials.Maintained and kept network updated.Assisted in staff development.Assisted teachers and students with day to day applications.Managed computer lab and supervised students in lab classes.Kept updated inventory of equipment.Ensured software versions were consistent and license agreements were met.Evaluated new software.Determined new standards of software/hardware to be implemented within the district.

Hays, Kansas

I was responsible for installing, testing and repairing mediated classrooms including: Computers, Projectors, in-wall audio systems, audio switching, video switching, video scaling, automated switching equipment and touch screen controllers.I assisted in launching two pilot programs with dual projector and monitor displays by use of matrix switching equipment.Supervised a student employee who assisted me in various tasks around the university.

Hays, Kansas

Responsible for ensuring that customer transactions were processed quickly and accurately. Interaction with Customers and Associates in the store, ensuring that excellent customer service was achieved. Answered customer questions (via telephone or in person) and resolving any issues that would arise. Maintained organization of special-order and will-call merchandise in computer systems.

Hays, Kansas

I developed some basic skills of website maintenance and greatly expand my experience working with dozens of laptop platforms. I resolved a variety of issues on many different operating systems with various software technical issues (concentrating on wireless connection and user authentication issues). I often assisted virtual students which helped me develop my communication skills over the phone and through email, troubleshooting issues by process of elimination.

Master Of Business Administration - Mba

Bachelor Of Science (Bs)