As AgileXtended’s Business Analyst, I work to bridge the gap between strategy and solution delivery by communicating priorities, needs and values while assisting in facilitating processes and events. A responsibility, for example, would be to elicit the needs of stakeholders through agile principles and lean thinking.

Assist the client with their personal and business calendars by scheduling appointments and coordinating appointments as necessary.Respond to client emails and tasks as received, acknowledging all tasks within the established acceptable response time; respond to all Rivvly communication within a timely manner.Ensure that all the tasks assigned by the client are within the RA scope.Manage the client’s email inbox, responding to emails as necessary based on specific guidelines provided by the client.Conduct research as per client request - this can include research on events, travel, projects, etc. Provide research results to the client within the established timeframe.Complete any purchases as assigned by the client, ensuring specifications of the purchase meet the client’s satisfaction.Execute travel arrangements on behalf of the client - including researching and booking flights, ensuring that all travel reservations meet the requirements as set forth by the client.Receive and make telephone calls on behalf of the client as required.Complete administrative tasks as required by the client - including but not limited to: transcription, business correspondence, and data entry.Complete and submit weekly reports as required, ensuring billed time is accurately tracked.Light travel for events, all travel expenses will be includedOther duties as assigned.

Account relationship management.The Relationship Specialist is also responsible for finding solutions and providing outstanding customer experience to our partners/vendors and customers.Communicates with external and internal customers through various channels (phone, email and letters) maintaining a positive, empathetic and professional attitude at all times. Demonstrates excellent interpersonal, written, and oral communication skills.Including the ability to ask probing questions to understand concerns and overcome objections.Responds promptly and accurately to customer inquiries and process a variety of customer requests within different levels of complexity. Including account reconciliation, account updates, document requests, invoices, buyout quotes, web portal troubleshooting, etc.Performs day-to-day activities that ensure effective account management and demonstrates ability to successfully collect on delinquent accounts.Establishes strong working relationships with Vendors, Sales, Originations, Operations and Finance departments to find best solutions and anticipate customer needs.Follows proper Complaint Process when assisting customers with escalated concerns to resolve account or service issues.Focusing on determining the root cause; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure timely resolution and to provide the best customer experience.Follows established policies, procedures and guidelines to protect both our clients and the CIT Bank.

Served as the event management focused presence on digital and social media sites: Facebook, Twitter, Instagram, etc.Responsible for creating relevant content, copy and media to share in social networks and Imagine That website under the direction of the Owner/CEO.Assist with creating marketing collateral for event promotions and volunteer campaigns.

Served as teacher-like figure and mentor to teen members of the Boys and Girls Club Guided teens through activities, such as “real world” problem-solving, provided by a curriculum

Organized and maintained customer data as required for federal and state income tax preparationPerformed other general administrative duties including but not limited to report and customer presentation package packages.

Served as a mentor to teen girls participating in The Beautiful MovementGuided participants through activities specifically designed to build their self-esteem and to realize their valuable contribution to society.

Served as a mentor to elementary, middle, and high school students participating in The First Tee golf program.Provided counseling and direction towards instilling the 9 Core Values into the students’ daily lives.Provided tutoring assistance to in multiple subjects to participants.