Devin Ragghianti Email & Phone Number

Dallas, Texas, United States (Remote)

Runs Mission Control for the CEO and Executive team. Provides visibility and accountability to all corporate level projects and initiatives that tie back to our corporate goals. Triangulates timelines, resource availability, and dependencies to provide realistic expectations to the throughput of the business. Owns accountability matrix that provides visibility into process and system ownership and decision making, empowering the organization to move faster. Chief of Staff to the CEO and EVP of Growth. Streamlining conversation and escalations, allowing the executive team to have more meaningful interactions.

Houston, Texas Area

Responsible for developing, enhancing, and orchestrating all business and go-to-market processes and systems for the Prospect and Partner and Quote-to-Cash cycles, replacing old, clumsy, manual, or non-scalable processes with automation and/or standardized configurations, with focus on best-in-class customer experience while enabling rapid growth and scalability.Implemented Salesforce Sales Cloud, CPQ+ and custom automation between HubSpot > Salesforce and the Liongard Platform for automated deployment, license management, and metric capturing; successfully migrating our Sales teams into Salesforce and standardizing the Salesforce database as the center of our business operating system. Closed a business gap of not collecting Payment Method on Sign-up, reducing churn and fake sign-ups.Built out Business Systems and Business Intelligence teams with a focus on automating processes and providing quick access to Actionable data. Spearheaded the development of a Project Management framework to help provide the company with visibility into bandwidth of resources and budget to make better decisions about priority of projects competing for same resources.Championed the rollout of PowerBI and integrated our business and product platforms for the purpose of marrying our Customer's product usage with our interactions with the customer.

Dallas, Texas

Leads the overall strategy and execution for all the operation functions of the Go-to-Market (GTM) teams, including system administration, reporting and analytics, processes and procedures, and compensation plans and policies. Analyzed and identified new corporate targets for all GTM metrics, aligning departmental targets with overall corporate goals and eliminating conflict. Rebuilt reporting stack to provide visibility to all levels of Leadership. Restructured and partially reimplemented CRM (Salesforce) (including the migration and sunsetting of a second instance from an acquisition) for better user experience. Researched, piloted, and implemented new technology stack for field and inside sales teams, including DiscoverOrg, ZoomInfo, LinkedIn Navigator, and SalesLoft, resulting in a 4x increase in outbound prospecting volume by significantly improving the Reps’ ability to research effectively. Designed new Compensation Plan and Rate Sheet to provide visibility to Sales Reps on progress towards goals and tracking of commissions, eliminating ambiguity. Chaired and organized the company’s first ever Sales Kick-off event in Dallas for over 100 colleagues globally.

Tampa/St. Petersburg, Florida Area

Primary responsibility is to make the Chief Operating Officer and their senior staff more effective by providing additional coverage and guidance regarding administrative, financial, and operational activities performed by the COO. Organizes and prioritizes critical issues and required information for the executive to facilitate efficient decision making. Acts as a point of contact, gatekeeper, and extension between COO and other stakeholders. Provides oversight, guidance, and support to projects of high importance at both corporate and department level. Acts as an advisor to the COO. Oversees an executive project team, including the ability to pilot processes or tools that can provide proof of concept for future corporate roll outs, supporting broad functional objectives that align to corporate goals. Works with COO to approve policies developed within various sub-functions and departments. Comprehensive knowledge of the overall departmental function.

Tampa/St. Petersburg, Florida Area

Directed the overall strategy and execution of the administration of business systems, processes, reporting and analytics, and logistics supporting all Revenue-generating Departments at ConnectWise through the Revenue Operations department and subsequent operations teams (Business Systems, Revenue Analytics, and Logistics) to ensure and improve on the efficiencies of the entire Revenue Division. Guides analytic projects and report creation insuring the appropriate information is delivered to Revenue Management and the Leadership teams for tactical and strategic decision making. Responsible for reviewing day-to-day processes carried out through-out and the utilization of business systems to identify risks and opportunities for improvement. Liaison to other departments within the company for the Operational needs and corporate projects for the Revenue Division. Promotes innovation and thinking outside of the box, while also meeting company needs and deadlines. Also responsible for setting and managing to the departmental budgets within the Revenue Division, as well as the event budgets through the Logistics team.

Tampa/St. Petersburg, Florida Area

Responsible for guiding the development and refinement of the personnel and process within the Revenue Operations department and subsequent operations teams (Sales Operations, Marketing Operations, and Sales Contracts and Process) to ensure efficiency of the entire Revenue Organization, including Sales, Marketing, Customer Service, and Community. Guides the development of Sales and Marketing Reporting and Analytics to produce reports that are strategically and tactically useful to both Revenue Management and the Leadership teams. Reviews and directs the day-to-day processes carried out by the Sales Operations, Marketing Operations, and Sales Contracts teams in an effort to identify areas for improvement. Acts as a liaison between the Sales and Marketing Process and other departments within the company to make sure that Sales and Marketing is considered when internal systems or processes are changed. Manages the Revenue Operations team in a way that promotes innovation and thinking outside of the box. Responsible for setting and managing the budgets and expenditures of Sales, Marketing, Customer Service, and Community.

Tampa, Fl

Responsible for the managing the daily operational aspects of all Pre-Sales and Post-Sales Processes for both ConnectWise and LabTech companies, supporting a Sales Organization of 90+ Reps. This includes managing a team of 9 personnel with responsibilities ranging from sales lead qualification and routing, post-sales financial contract reviewing and processing, opportunity and pipeline management, data analysis and de-duplication as well as reporting and analystics on a business unit and company-wide scale using SQL, mySQL, and MS Access, and business process creation, review, and revision. Strives to automate manual administrative processes and eliminate redundant ones to transform the Sales Operations team to be able to support Sales more readily with strategy and planning and analytics.

Helped create and manage to new business processes for the direct and indirect sales teams. Assisted in developing business rules of engagement in first broadline distribution agreement for ConnectWise, LabTech, and Quosal product lines. created new sales reporting and analytic tools to assist executive management team and sales management to review business trends and make strategic decisions for business alignment and quota rules.

o Project Manager for CA’s DM Enhanced Partner Program Rollout to increase Partner Breadth and grow Pipeline and Revenue Managed operations and executive personnel to strict timeline Lead weekly status updates to executives  Coordinated with Marketing, Sales, and Executives milestones and action itemso Coordinated the design and worldwide rollout of Salesforce.com system for business unito Systems Administrator in Salesforce.com and other CRM Programs o Designed and administered data integrity/de-duplication projectso Developed new procedures for managing data including automating manual processes saving man-hours and decreasing turnaround time

Team Lead for Arrivals and Departures Personnel at Cruise Terminal (6 personnel)Supervised debarkation/embarkation operations, included overseeing staff and passengers Coordinated with team to ensure constant efficiency and adherence to schedule

B.A, Business Management

B.S, Finance

Developed new theory of Iconic Corporate Leadership with Undergraduate Thesis

Gratuated With Honors, General Studies

Developed new theory of Iconic Corporate Leadership with Undergraduate Thesis