Devin Rahimi Email & Phone Number

Oklahoma City, Oklahoma, US

Norman, Oklahoma, US

Estero, FL, US

• Provide in-house expertise and technical support to end-users on database and software-related issue.
• Identifies, researches, and resolves technical problems, working with vendors/ technical support as needed, and documents, tracks, and monitors problems to ensure a timely resolution.
• Provides back-up support to the IT Manager in supporting the company’s network and infrastructure, and during IT Manager absences. Reviews, analyzes, and evaluates database systems and user needs to provide.
• Administers, maintains, develops and implements policies and procedures for ensuring the security and integrity of company databases and software applications.
• Oversees day-to-day integrity of database procedures, which may include conducting weekly and monthly audits of data to confirm use of accurate entry processes.
• Remains informed on software updates, upgrades, and additional services.

Atlanta, Georgia, US

• Provided third tier technical support for internet, phone, and cable working directly with customer and business owners all over the country, ensuring all services work properly, as well as providing follow-up after.
• Managed groups of 5-10 new-hire technical support representatives after leaving the classroom training environment.Identified revenue assurance opportunities and potential solutions through the analysis of data and.
• Develop plans and implement corrective actions to mitigate revenue leakage points and risks.
• Responsible for ensuring customer satisfaction for Cox Oklahoma customer across multiple avenues of Social Media, including local and corporate Facebook pages, Twitter, and public forums.
• Identified and analyzed trends regarding services and customer satisfaction brought up on Social Media networks.
• Worked closely with public relations to ensure any proactive messaging regarding known or suspected service issues was made available to customer via Social Media.

Atlanta, Georgia, US

• Provided first and second tier technical support to Cox Oklahoma customers for internet, phone, and cable.

• Point of contact for wireless phone and retail agents, assisting with order entry, system errors, and retail back office issues that arose in the field.
• Worked directly with wireless engineers in order to manage and resolve back office and technical support issues.
• Provide second tier technical support working directly with customers, ensuring all services work properly, as well as providing follow-up after issues have been resolved.

Oklahoma City, Oklahoma, US

• Installed, explained, supported, and repaired WinTotal software from the first Silver version to the Athena version.
• A Beta tester for three versions of WinTotal.
• As a Junior Programmer, my responsibility was to analyze the software for any defects or software bugs, report those to the right department for necessary changes.
• Assisted with seminars, teaching appraisers how to use the WinTotal software.

• Built complete computers and networks from the ground up.
• Troubleshoot computer hardware and software problems.
• Supervised and trained 5 sales representatives in the computer market.
• Analyzed the current level of education of each representative and put in place individualized processes to help further their knowledge and development

Master Of Business Administration - Mba, Business Administration, Management And Operations

Bachelor Of Science (B.S.), Management Information Systems

Associate'S Degree In Enterprise Management, Information Technology

Associates In Applied Science, General Studies

A+, N+, Ccna Certified, Computer Systems Networking And Telecommunications