CivicSolar was acquired by Greentech Renewables in October of 2019.

• Implemented procurement contracts and managed pricing negotiations, increasing top product availability by over 70% and assisting in the growth of the year-over-year total revenue by 21.1% during Q4 2018 to Q4 2019.• Improved weekly purchase order fulfillment rate from 86% to >95% through catalog improvement initiatives and a vendor redundancy strategy.• Quantified overall catalog score, organized a rehabilitation initiative, and increased the score from 76% to >92% through product audits, the development of tools and procedures, and the standardization of data input.• Provided SEO support to the eCommerce store by enhancing meta tags and long-tail keywords, achieving regular first page rankings for high value products and brands.• Developed and managed the Product Management Internship Program.• Curated information for a detailed internal knowledge base for all marketing assets, technical information, and general best practices.

• Assisted with business, process, and logistic analysis related to CivicSolar's national distribution model.• Improved a working knowledge of major utilities, average utility rates, rebates, policies, etc. in operating regions.• Coordinated with clients, shipping carriers, manufacturers, and 3PL warehouses to resolve any purchase order issues.• Identified needed operational improvements to grow revenue and minimize costs through the creation of in-depth partner reporting and the implementation of a Net Promoter Score platform.

• Designed, launched, and managed solarproductspro.com, an affiliate marketing and solar energy authority website.• Advanced organic search ranking by improving on-site and off-site SEO.• Promoted business digitally by authoring and editing weekly solar industry specific articles and publishing content on website and social media sites.

• Trained and supervised a team of 10 – 15 Customer Care Specialists.• Evaluated performance, set unique quantitative and qualitative goals, and provided constructive feedback to each agent on my team.• Developed the Customer Care email team as its first dedicated supervisor.• Interviewed applicants in both group and individual sessions.• Implemented new procedures along with the Customer Care management team by identifying opportunities for improvement within the department.

• Worked with highly escalated and fragile customers to turn around their experience.• Created interdepartmental relationships to quickly resolve any customer issues.• Assisted in creating and implementing standard operating procedures within CAMG.• Succeeded as a top performer and promoted to a Tier 3 support agent.• Trained newly hired employees to the Customer Relations team.

• Receptionist duties included creating reservations, answering phones, checking guests in and out, providing tour information, changing money to and from local currencies, and assisting guests with any questions they may have.• Bar duties included setting-up, breaking down, and bartending for all guests at attached hostel bar.• General daily duties included cleaning and organizing the hostel, as well as working on any ongoing projects.

• Interacted with 100+ guests regarding tour, reservations, and detailed information.• Directed three valets and four bellmen concerning guest vehicle or luggage needs.• Assisted front desk agents with reservation inquiries, money handling, and phone calls.