Devin Ridgway Email & Phone Number

Defiance, OH, US

· Primarily responsible for the installation, configuration, maintenance, and reliable operation of computer systems, network servers, storage systems, and virtualized environments.· Work in tandem with Network Administrators to ensure optimum overall infrastructure performance.· Perform best practices administration of Active Directory and Group Policy.·.

• Assist in the development of new Tier 1 support processes
• Provide technical assistance and support for incoming queries and issues related to computersystems, software, and hardware
• Identify, research, and resolve technical problems
• Respond to telephone calls, email, and personal requests for technical support
• Document, track, and monitor problems to ensure timely resolution
• Recommend, configure, and deploy computer hardware and software as needed by the business

United States

• Lead technical team of support specialists, appropriately assigning and delegating duties and responsibilities, ensuring high quality and effective execution, monitoring performance, and providing administrative.
• Working under the Director of IT, supervises the performance of Level 1, 2 and 3 service desk services to internal and external clients 24x7 and ensures that service levels are met or exceeded.
• Collaborate with IT management for the development, implementation, and administration of help desk staff training procedures and policies.
• Develops a strong familiarity of the Service Desk Incident Management processes for use in the creation of training materials and modules to meet client expectations.
• Ensures timely resolution and proper documentation of all IT help desk tickets received through an incident tracking system.
• Conducts regular meetings with operations to assure technology is functioning reliably and meeting operational needs.

Ohio, United States

• Diagnosed and troubleshot end user desktop application issues and provided appropriate solutions.
• Provided timely resolution of problems or escalation on behalf of the customer and ensured their satisfaction.
• Provided case status updates to management and end-users per service level guidelines.
• Supported and maintained effective relationships with users.
• Provided support for PCs, laptops, printers, cell phones, tablets, etc.
• Communicated with customers at all levels of technical and non-technical skills sets.

Ohio, United States

• Answered incoming calls and took appropriate action for each call.
• Input data into company computer platform.
• Provided efficient, courteous service and responded to telephone calls, emails, and questions in a respectful, timely, and friendly manner.
• Flexed to different specialized teams and projects as needed by the company.
• Chosen to act as a team lead in the absence of management, or when management was assisting another collections representative.

North Carolina, United States

• Heavy weapons infantry in a Parachute Infantry Regiment.
• Responsible in maintaining multiple weapons platforms, oversaw training on said weapons platforms, and remained proficient in their deployment for use.
• Responsible for maintaining four High Mobility Multipurpose Wheeled Vehicles (HMMWV / Humvee) in order to aid in unit readiness for rapid deployment.
• Responsible for the accountability of all associated issued equipment and their serviceability.
• Remained proficient in airborne operations safety requirements.
• Held to the highest standards of professionalism.