- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.- Scheduled, coordinated and confirmed appointments.- Enhanced customer satisfaction by providing efficient and professional front desk services.- Improved customer relations, effectively communicating with clients over the phone and in person to provide accurate information on services and pricing.- Supported hairstylists by coordinating their schedules, ensuring optimal productivity.- Consistently kept the salon clean and tidy and maintained presence at desk area.- Handled payments and transactions for hairstylists.

- Pick up incoming mail and route to appropriate sections.- Perform routine quality review of both remittance and non-remittance returns and documents for accuracy and clarity.- Operate letter sorter, assemble boxes, and examine envelopes to determine category to sort according to procedures.- Use video screens to process payments creating pay docks.- Review correspondence and route electronically to appropriate section.- Sort and sequence large volumes of documents numerically or alphabetically.- Move large blocks of returns/documents, load returns from carts onto shelving units or into destruct bins.- Assist in training of co-workers, quality review of peer's work, and adapt to changing workloads.- Provide clerical assistance on general projects for Processing Services Bureau.- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

- Supervised day-to-day operations to meet performance, quality and service expectations.- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.- Improved customer satisfaction by addressing and resolving complaints promptly.- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.- Assisted customers with returns, refunds and resolving transaction issues.

- Demonstrated adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.- Managed cash register efficiently, maintaining accuracy in all financial transactions throughout each shift.- Operate equipment to move heavy loads of merchandise.- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.- Received, counted and inspected inventory for delivery.- Maintained floor displays and ensured the store was stocked.