Devin Rivera Email & Phone Number

Seattle, Washington, United States

Overhauled the Partner Files Smartsheet workspace, redesigning dashboards to provide a comprehensive and visually appealing overview of partner file status for 9,000+ stores included in Release 2, Waves 1 - 3.Revamped and developed new intake forms to improve tracking of partner files for stores with limited or no status updates.Maintained the integrity and functionality of the Partner Files Smartsheet workspace by regularly cleansing, updating, and analyzing data to ensure accuracy and consistency. Proactively addressed issues and implemented improvements based on feedback from store and district managers.Analyzed existing document types in OpenText to identify opportunities for further cost reduction through the creation of new document types.Developed and standardized process flow diagrams in Miro to enhance process clarity and ownership.Collaborated with Starbucks Technology and OpenText to develop a flowchart diagram for critical logic changes to reduce digitization errors. Facilitated the resolution of a critical data-related issue impacting the digitization process. Collaborated with cross-functional teams to identify an alternative resource and expedite research into the root cause of missing partner data in the vendor's lookup table.Collected and analyzed existing documentation and data to inform recommendations for improving newly developed business procedures.Developed a robust Smartsheet-based test plan template with automated error tracking, streamlining issue identification and resolution during testing phases.Developed and refined Smartsheet automations to track changes across the workspace, ensuring data integrity and facilitating efficient reporting.Collaborated with Starbucks Technology and a third-party vendor to identify system limitations affecting the future digital document destruction process. Worked with impacted teams to redesign workflows, ensuring compliance and aligning business processes with system capabilities.

Stanford, California, United States

Developed interactive Smartsheet questionnaires, streamlining initial scoping and enabling faster project sign-off for efficient Avaya to Cisco UCCE migrations.Elicited and documented business and technical requirements for UCCE projects, collaborating with stakeholders to ensure alignment during system design.Navigated mid-project stakeholder concerns by analyzing uncommunicated business needs, proposing tailored solutions (e.g., conditional routing), and facilitating collaboration to ensure efficient implementation within the designed contact center solution.Led documentation overhaul initiative, analyzing & assessing prior materials across Google Drive, recommending updates, deletions, & streamlining document repository for improved accessibility & efficiency.Assumed project & technical leadership for project track 2, managing assigned resources, and designing solutions for upcoming migrations.Led cut plan development and execution with Smartsheet, ensuring smooth migration transitions and system optimization.Customized training and go-live documentation for in-flight projects, ensuring the business group's readiness for operational go-live.Developed and executed robust test plans, leading User Acceptance Testing (UAT) with clients to ensure optimal performance and end-user satisfaction for business stakeholders.Designed an Excel automation that streamlined my migration billing analysis process by up to 80%, enhancing data accuracy and efficiency for UCCE projects. Successfully managed billing updates and ensured budget adherence, contributing to overall project success.Enhanced project clarity by 15-25%, leading to faster approvals and reduced rework time through continuous evaluation and improvement of essential project documentation templates.Monitored and tracked issues and resolutions during operational Go-live events, enhancing the functionality and usability of systems for end-users and stakeholders.

Bothell, Washington

Providing Global Business Operations, Application & Hardware supportAdministration for Management Software, Tableau & SharePointConfiguring, deploying, testing, maintaining, monitoring, and troubleshooting end user iPad, iPod, printer and barcode scanner hardware.Creating and distributing Global Communications for outages,planned maintenance, application / procedure updates Developing and maintaining in-depth knowledge of the PTS Operations application, including system software and associated equipment.Email Correspondence to Service Program Managers for issues and required updates to Service ProgramsEnsuring consistent and proper business processes are followed in accordance with departmental procedures and company policyEnsuring PTS Operations systems comply with, licensing agreements, and configuration guidelines.Updating access privileges for End Users & profile roles based on current businessneeds & practicesTraining Global PTS Operations system users.Troubleshooting, diagnosing and resolving standard tier 1 and tier 2 application problems including end-user set up, system configuration, data and business process issues.

Everett, Wa

Performing Break/fix on factory workstations.Using HP Service Manager to create and resolve tickets.Re-imaging factory workstations.Assisting in company wide migration from Windows 7 to Windows 10 for approximately 6,000 workstations at the Everett Boeing site.Performing line walks throughout the factory to ensure that workstations are functioning properly.Documenting workstation physical locations in order to update and maintain an accurate inventory for the Everett Boeing site.

Bothell, Washington

Performing quality assurance on work completed by remote ops Proactive involvement in improving policies & proceduresInterpreting multiple visual sources into a cohesive vector based drawingsStreamlining policy and procedures for ease of use with creation of easily accessible documentsProviding documentation for in-house-tools: bug trackingWorking with various teams via verbal, video conferencing, and written correspondenceAssisting in operator training & employee development