Devin Sachs Email & Phone Number

As a Technical Support Engineer at Hawk Ridge Systems, I provide expert remote assistance to SOLIDWORKS 3D CAD users, troubleshooting installation issues, software bugs, and best practices. While I specialize in SOLIDWORKS usage support, I also possess specialized knowledge in the SOLIDWORKS API and 3DExperience cloud, helping clients debug these and related products. I have successfully resolved over 5,000 support cases, maintaining a 98% customer satisfaction rate, and have been recognized with the 2023 Elite Applications Engineer Award and President’s Club Award for my exceptional contributions. Additionally, I mentor colleagues, create training materials, and contribute as a subject matter expert for 3DExperience cloud software products.

Portland, Oregon Metropolitan Area

Stevens Water hired me as an intern and retained me part-time while I completed my engineering degree. In this role, I contributed primarily to quality assurance testing for firmware and mobile applications integrated with various Stevens Water products. I performed thorough testing to ensure functionality, reliability, and performance, identifying and documenting issues for resolution. In addition to my QA responsibilities, I also performed mechanical design and prototyping using 3D printers and SOLIDWORKS 3D CAD.

Medford, Oregon, United States

Cinemark was my first job I worked at part time while completing my education. I learned a lot about customer service, teamwork, and really honed my soft skills. I was at the interface of many interactions that were happy, angry and everything in-between; in these scenarios I always did my best to do what was right for any guest coming into the building.