Devin Schnackenberg Email & Phone Number

Waltham, Ma, Us

Los Angeles, Ca, Us

Managed Tier 2 and 3 support cases efficiently using ServiceNow, collaborating with stakeholders to pinpoint areas for enhancement in user experience and data validations.Highlights:1. Created Validation rules:• Implemented Validation rules to proactively prevent initiators from selecting incorrect frequencies on compensation and allowance plans.2. Identified Opportunities for Improvement:• Collaborated with stakeholders to identify key areas for process enhancement, focusing on improving user experience and data validations.3. Launched and Configured Performance Evaluations:• Successfully launched and configured Performance Evaluations tailored to the unique needs of each school unit.4. Executed Annual Merit Cycle EIBs:• Orchestrated the creation and launch of Annual Merit Cycle EIBs, effectively managing data for 30,000 employees.5. Developed Training Documentation:• Crafted comprehensive training documentation for high-volume ticket cases, facilitating the cross-training of team members.6. Conducted End-to-End Testing:• Played a pivotal role in the thorough end-to-end testing of the Workday Bi-Annual Release cycle, ensuring seamless implementation and functionality.

San Jose, Ca, Us

Leads the successful implementation of systems and processes outlined in the Global HR Systems Roadmap. Collaborates closely with business partners to pinpoint opportunities for improvement, contributes to the development of technology roadmaps, and engages with cross-functional teams to ensure the seamless execution of projects. Actively participates in project planning, administration, scope identification, and the documentation of comprehensive business requirements.Highlights:1. Performance Evaluations Enhancement:• Managed and enhanced Yearly Intern and Employee Performance Evaluations to ensure ongoing improvement and alignment with organizational goals.2. Talent Acquisition Support:• Supported Talent Acquisition Teams by collaborating with Recruiters and Coordinators to standardize process flows. Utilized WalkMe to implement walkthroughs, ensuring high data integrity through standardized procedures. Created over 1000 requisitions and positions during a company reorganization, employing a combination of EIB and manual processes.3. Global Digital Onboarding Leadership:• Led global Digital Onboarding support, implementing processes for new countries and ensuring compliance with local laws. Spearheaded Vendor Management discussions regarding budget and time allocation.4. Data Management and Integration:• Implemented Data Erasure reports and processes, aligning with both local laws and company policy. Configured the Hire and Make New Offer Business Processes to include new integrations with downstream systems.5. Cross-functional Workday Release Coordination:• Coordinated efforts for the Workday Bi-Annual Release window cross-functionally, ensuring a smooth transition and optimal system performance.6. Automated Role Certification and Recertification:• Automated Role Certification and Recertification processes to comply with company policy, streamlining compliance and enhancing efficiency.

San Jose, Ca, Us

Established, took ownership of, and spearheaded the incident management process, guaranteeing strict adherence to protocols and playing a pivotal role in internal and external incident communication plans. Held the position of the primary technical liaison, coordinating seamlessly between Engineering Teams and external vendors for the repair and recovery of major incidents. Executed precise incident management processes, collaborated closely with application owners to define SLAs, and proactively identified and tracked recurring issues, implementing strategies to mitigate future risks.Highlights:1. Efficient Incident Mitigation and Recovery Processes:• Established streamlined processes for efficient incident mitigation and recovery, earning recognition from senior leadership for spearheading significant process changes within the offshore team.2. Effective Use of Incident Classification Matrix:• Applied PayPal's incident classification matrix to systematically identify and classify all incidents, ensuring a structured and impactful response.3. Innovative Slack Bot Development:• Played a key role in developing a Slack Bot that optimizes processes by creating ticket data from BMC Remedy and posting it in Slack channels, enhancing communication and efficiency.4. Tier 1 Helpdesk Bot Implementation:• Contributed to the development of a Tier 1 helpdesk bot, allowing users to submit support tickets through the Slack app, streamlining the ticketing process and improving user accessibility.5. Knowledge Base Standardization and Process Improvement:• Streamlined over 200 knowledge base articles, standardized their format, and identified/remediated process gaps, resulting in a significant improvement in efficiency and clarity.

Denver, Colorado, Us

Maintained reliable, secure, and efficient data communications network for the leading manufacturer of pet food. Deployed, configured, maintained, and monitored all network equipment to ensure seamless operation, installed and integrated new server and workstation hardware and applications, and ensured compliance with all network security standards. Highlights:• Upgraded company email software from MS Office 2007 to 2010 for improved user experience across the enterprise. • Transitioned physical servers to virtual machines to reduced overhead cost while maintaining scalability. • Collaborated with vendor in deploying storage area network (SAN) to store critical business data and allow users in multiple locations to access information through a central location.

San Jose, Ca, Us

Lead teams to correct issues regarding multiple sites/personnel quickly to mitigate downtime.Provide concise documentation and procedures taken to reach a fix.Provide a clear definition of the root cause and steps to resolve.

Nashville, Tn, Us

Led team of personnel in the execution and deployment of projects for the leading provider of traffic management systems in North America. Managed multiple projects simultaneously, oversaw third-party contractors, and provisioned new equipment. Hired, trained, and managed staff, participated in project development, and performed on-site visits for New Technician training across the U.S.Highlights:• Increased system availability across Iowa from 85% to 98%. • Proactively collaborated with vendors to identify and develop innovative uses of their equipment to optimize performance and streamline operations.

Nashville, Tn, Us

Installed, integrated, and maintained equipment for a leading provider of RFID, ITS, and Tolling solutions for the transportation industry. Worked with variety of technology including WAN cameras, vehicle detectors, licensed and unlicensed wireless radios, and rural weather information sites.

Nashville, Tn, Us

Install and maintain a WAN of cameras, vehicle detectors, wireless radios (licensed/unlicensed) and Rural Weather Information Sites.

Nashville, Tn, Us

Install and maintain a WAN of cameras, vehicle detectors, wireless radios (licensed/unlicensed) and Rural Weather Information Sites.

Nashville, Tn, Us

Install and maintain a WAN of cameras, vehicle detectors, wireless radios (licensed/unlicensed) and Rural Weather Information Sites.

Bachelor Of Science (B.S.), Cybersecurity

Associates Of Applied Science, Electronics Engineering