Devin Seldon Email & Phone Number

Cary, North Carolina

Providing customer and technical support to customers on various projects throughout the company. Duties include:• Supporting Anthem, Caremore, LPL Financial and Chennai, India customers with various customer and IT needs• Answering questions and solving customer issues via phone, chat, or email• Troubleshooting and fixing issues with Microsoft operating systems and Microsoft Office products• Performing hardware and software break/fix work on laptops, desktops and installed software • Setting up Mobile Iron mobile device management software on company issued IPhones and IPads• Helping customers reset or unlock credentials in the domain and mainframe platforms• Installing company supported printers and network printers for office and remote employees• Installing and configuring approved software and hardware on end user’s laptops, desktops, and mobile devices • Escalating tickets to higher tier or resolver groups if issue is out of scope of Tier 1 • Assisting and advising team members with resolutions of issues

Raleigh-Durham, North Carolina Area

• Supporting LM Restaurants corporate staff ‘s technology needs and providing customer service• Provide remote support for employees in Carolina Ale House and affiliate restaurants throughout the southeast United States• Network/Domain and AD Management• Removing malware and viruses from users’ desktops/laptops and keeping security software up to date on users machines on the corporate network and remotely on the restaurants network• Installing software and updates as needed and uninstalling outdated software packages remotely at the restaurants and at the corporate office• Providing break/fix work for mobile and office personnel desktops, laptops and printer brands such as Lenovo/IBM, Dell, Apple, and HP• Fixing software issues with iOS devices and replacing Ipad glass screens• Configuring mobile iOS devices such as iPhones and iPads for use in the office, field, and in the restaurants with proprietary applications • Coordinates move and changes within office environment and restaurant environment in accordance with IMAC• Making images of units for recovery • Keep an active inventory database of company computers, phones, devices and software

Raleigh-Durham, North Carolina Area

Providing Information Technology Services And Support To UNC/REX Hospitals And Medical Offices Through Out The North Carolina Triangle Area. Duties And Responsibilities Include Helping End-Users With Hardware Integration With The New Medical Records System And Resolving Minor To Complex Network And Desktop Issues.

Associate Of Arts - Aa, Business Administration And Management, General

Associates Of Arts Degree In Business Through The Online Program At Grace Christian University

Cit Certification, Computer Information Technology, 4.00

Diploma, Network Information Technology, 3.8

Activities and Societies: N/ALearned the essentials of computer networking,network design, troubleshooting, break/fix repair and server os.

Certification Of Completion, Cinematography And Film/Video Production, 3.5

Activities and Societies: N/ALearned video production through the hands on approach from concept to pre-production to producton to post.