Ground Transportation Manager
CurrentExercise independent judgement, tact and diplomacy when dealing with stakeholders, passengers and employees alike. Manage and evolve a parking and ground transportation program at Eugene Airport (EUG) that not only satisfies passenger demand but elevates the overall guest experience and continues to evolve with passenger behaviors and expectations.Ensure that the ways in which passengers and guest access the Eugene Airport, whether arriving via car, rideshare, taxi or shuttle, is a driver of passenger satisfaction while focused on increasing revenues and profitability for the airport and will anticipate periods of increased passenger traffic and to adjust available transportation service accordingly.Serves as the primary contact for the public and airport tenants for airport parking policy, procedure, and ordinances. Manages the Ground Transportation permit process, reviews applications, approves permits, and issues permits, properly communicating with the applicant as necessary through the process. Manages the parking garage management company and ensures all agreed upon contractual obligations are fulfilled and successfully administered in a timely manner.Oversees the contracts with TNCs and taxi providers, serving as the airport liaison to the vendors to ensure compliance with the contracts. Administers ordinances and polices related to public parking fees and all related correspondence. Inspects ground transportation vehicles to ensure that they are properly licensed and authorized to operate at the airport. Gathers data relating to parking facility usage and performs regular analysis, including month-to-month, year-to-year, peak usage, and other necessary reports.Conducts investigations, appropriately and in conjunction with airport security and law enforcement, of incidents concerning violations that pertain to rules and regulations of the airport ground transportation program.