Devin Shewmake Email & Phone Number

▪ Create and edit technical documentation for various clients and projects.▪ Implement and build out internal Learning Management System (LMS) for Field Services and Global CallCenter teams.▪ Utilize learning management systems (LMS) to track employee progress, manage course content, and generate reports.▪ Develop e-learning courses, training videos, and resources aligned with client and project needs.▪ Manage project timelines, resources, and documentation to ensure successful and on-time completion.▪ Acted as a liaison between employees and management to address training needs and communicatetraining-related updates or policies.▪ Collaborate with subject matter experts to ensure training materials are accurate, up-to-date, and aligned with organizational goals.▪ Conduct post-training follow-ups to gather feedback, address concerns, and provide additional support asneeded.

Greater New Orleans Region

▪ Develop, implement, and provide training on sales techniques and strategies to meet revenue targets andincrease market share.▪ Built and maintain strong relationships with key accounts and partners to drive sales and expand market share.▪ Collaborate with marketing teams to develop and implement targeted marketing campaigns and promotional activities to support sales objectives.▪ Represent client as the face of the brand at retail events within multiple locations.▪ Analyze market trends and competitor activities to identify new business opportunities.▪ Collaborate with cross-functional teams, including product development, operations, and customer service, to address customer needs and enhance the overall customer experience.

Covington, Louisiana, United States

▪ Lead and manage the implementation of HR and payroll software solutions for clients.▪ Managed the relationship between clients and the company, acting as the main point of contact.▪ Collaborated with cross-functional teams to monitor milestones and ensure successful project delivery.▪ Provided training and support to clients and end-users to ensure smooth adoption of the software.▪ Gather, organize, and analyze required data before input into payroll and HR software.

Covington, Louisiana, United States

• Developed and led group training courses to align with corporate sales and service goals.• Trained associates on sales and device information to reduce process lags and enhanceperformance, efficiency and profitability.• Analyzed company training methods and made adjustments to rectify issues, increase efficiencyand exceed training goals, resulting in being in the top 5 for sales in the country.• Listened to customer needs and desires to identify and recommend optimal products.• Offered each customer top-notch, personal service to boost sales and customer satisfaction