Devin Smith Email & Phone Number

Chillicothe, Missouri, United States

• Manage daily operations of Resource Center/Call Center of around 1500-2000 calls per day.• Answering calls and chats, in phone system Glia, to assist customers with all their financial needs such as account balances, debit card issues (Client Central/Fiserv), online banking (FXIM), Zelle, disputes, quote rates, adding services to their accounts such as overdraft, Reg E, etc.• Write/Implement procedures for department.• Manage Scheduling and Payroll approval for department.• Onboarded new employees with training and new hire documentation.• Major part of merger from Citizens Bank and Trust Company to Southern Bank- debit card/atm lead.

Chillicothe, Missouri, United States

• Oversee daily operations for Retail Operations and Item processing. • Directly worked with BSA Officer and preformed many of duties such as CTR Submission, BSA/AML Alerts, Fraud Team, OFAC, 314a, DOEP-CTR Exemptions, Internal and External Audits, High Risk Customer Monitoring, MSB, Privately Owned ATMs, Reviewing SARs• Garnishments, Liens, Levy's, and Subpoenas• Balanced General Ledger and Internal accounts along with performed Recons.• Internal and External bank wide audits• Support for front line with new account opening and revising, debit card issues/orders etc., ATMs, reviewing Reg CC Holds, reviewing mobile deposits, keying/processing teller work, scheduled Armored Car and ordered cash for each branch.• Debit card balancing and Recons. • Project Lead for many programs/procedures implements to our Front Line.• Directly worked with upper management and vendors such as, ATM (NCR), Debit Cards (TransFund, IDP, Elliott Data), Teller (Jack Henry), Cash orders (Loomis), Fraud/BSA (Verafin) and many other vendors.• Major part in merger with Southern Bank in March 2023. – debit card/atm lead

Chillicothe, Missouri, United States

• Following banking regulations and worked closely with BSA Officer Managed CTR records, monetary instruments log, BSA/AML Alerts, Fraud Team, OFAC, 314a, DOEP-CTR Exemption records.• Internal and External bank wide audits• General ledger balancing and Internal account balancing along with Recons.• Review Reg CC Holds• Assist front line with new accounts and revising, teller work, debit cards, cash ordering and scheduling, Escheatment.• Admin on many programs such as debit cards, fraud alerts, teller work, new accounts, etc.