Devin Stephens work email
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Devin Stephens personal email
As the Manager of the Support Desk at Stand out for Good Inc (Altar'd State), a leading lifestyle retailer with over 120 stores and multiple brands, I lead and support a team of Help Desk Technicians that provide IT and general facilities maintenance assistance and solutions. I have been working in this role for over two years, and I have over 6 years of experience in helpdesk operations, system diagnostics, performance tuning, remote support, and network monitoring. I have over 20 years retail experience and over 10 years of IT experience.I am a Certified ScrumMaster (CSM) and a technology professional with proficiency in Windows and Mac OS, Microsoft Office, and various mobile operating systems. I have proven skills in providing technical support for a wide range of hardware, networks, and software, as well as ensuring high levels of customer satisfaction through proactive communication and cooperation. I am passionate about analyzing, diagnosing, and swiftly rectifying technical issues, as well as interfacing with key stakeholders to propel forward-moving and cost-efficient efforts. I am also adept at staff and operations leadership, inventory control, procurement, and vendor relations.
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Manager, Support DeskAltar'D StateKnoxville, Tn, Us -
Manager, Support DeskAltar'D State Sep 2021 - PresentKnoxville, Tennessee, Us• Managing and supporting a team of Help Desk Technicians that are facilitating IT and general facilities maintenance issues within our 120+ stores and corporate office locations• Mentoring team, provide training, and conducting performance evaluations• Managing escalations and ensuring issues are resolved in a timely manner• Monitoring team performance and developing feedback reports to stakeholders• Create and maintain dashboard reports as needed• Maintain and always improving strong knowledge within the IT and retail fields• Maintain call center environment that takes incoming calls, chats, emails and walk-in requests for help -
Help Desk SupervisorAltar'D State Oct 2020 - Sep 2021Knoxville, Tennessee, Us• Managing and supporting a team of Help Desk Technicians that are facilitating IT and general facilities maintenance issues within our 120+ stores and corporate office locations• Mentoring team, provide training, and conducting performance evaluations• Managing escalations and ensuring issues are resolved in a timely manner• Monitoring team performance and developing feedback reports to stakeholders• Create and maintain dashboard reports as needed• Maintain and always improving strong knowledge within the IT and retail fields• Maintain call center environment that takes incoming calls, chats, emails and walk-in requests for help
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Help Desk Team LeaderAltar'D State Sep 2019 - Oct 2020Knoxville, Tennessee, Us
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Help Desk AnalystAltar'D State Dec 2017 - Sep 2019Knoxville, Tennessee, Us• Respond quickly and effectively to all tickets • Log all tickets in Help Desk software • Complete new user setups: system access , computer setup • Support store locations remotely using tools provided • Support Home Office users locally • Setup POS systems for stores • Maintain asset management database
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Boy Scouts Of AmericaBoy Scouts Of America Feb 2005 - Nov 2017Irving, Tx, Us• Merge sharp organizational capabilities with customer relations expertise to continually achieve or exceed weekly quota by 20%+. (Supply Group)(Full Time 2012 - 2017, while contracting out for seasonal 5 week summer period for local Council)• Leverage sound technical skills to proficiently perform store-level IT tasks, and independently configured technology and offsite equipment.• Fine-tuned leadership talents by successfully completing Manager-in-Training programAll duties were for the National Council (Full Time)or Local Council's (Contract) Duties for contract opportunities in postings below -
Trading Post ManagerGreat Smoky Mountain Council, Inc., Boy Scouts Of America Jun 2013 - Jun 2016Knoxville, Tennessee, Us• Governed complete spectrum of daily operations for seasonal convenience store and camping gear store comprising 10 staff members, and oversaw hiring, training, performance evaluations, scheduling, sales, profitability, loss prevention, and customer relations. • Strategically reduced payroll expenses by 50% while increasing operating hours, and experienced zero impact to productivity or customer service quality.• Ordered products from vendors, meticulously maintained weekly inventory and daily sales logs, administered staff payroll, and controlled cashflow.• Championed efforts to propel sales from <$35K to $68K+ during five-week season and boosted profit growth by over 50%.• Researched, selected, and purchased new cash register system, credit card system, and checkout system to accept and capitalize on chip cards, Apple Pay, and Android Pay technologies. -
Customer Technical SupportComcast Feb 2012 - Sep 2012• Provided comprehensive customer service and technical support for high-speed internet service including guiding customers in self-installation, troubleshooting operating systems, and resolving hardware and software issues.• Administered call tracking and ticketing system, and supported customers via multiple channels (i.e. phone, email, and real-time chat).
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Aquatics DirectorGreat Smoky Mountain Council, Inc., Boy Scouts Of America 2005 - 2012Knoxville, Tennessee, Us• Planned, coordinated, and monitored high-quality aquatics program for summer camp with a major emphasis on safety.• Applied dynamic leadership talents toward supervising, coaching, directing, motivating, and evaluating 20+ personnel.• Devised staff schedules, verified and processed payroll, and advised council leaders and employees in rules and regulations to independently oversee aquatics activities.• Trained, coached, mentored, and certified lifeguard staff while ensuring constant compliance with legal rules and regulations.
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OfficerDynamic Security, Inc. Jan 2005 - Aug 2007UsDynamic Security 2006 – 2008• Positioned at various clients including gated communities, golf course, Wal*Mart, and factories. Duties varied by location but commonly included first contact with the public, answering phones, monitoring cameras, foot patrol, and customer service• Special Focus on Loss Prevention and installing of CCTV Systems -
Desk Clerk University HousingUniversity Of Tennessee 2004 - 2005Us• University of Tennessee, Desk Assistant, North Carrick Hall 2004 – 2005• Check in/out guest and residents• Answer phone and direct caller to the appropriate person or department• Monitor security of the building• Check in and out mail• Organize mail• Daily office activities
Devin Stephens Skills
Devin Stephens Education Details
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Pellissippi State Community CollegeComputer And Information Sciences And Support Services
Frequently Asked Questions about Devin Stephens
What company does Devin Stephens work for?
Devin Stephens works for Altar'd State
What is Devin Stephens's role at the current company?
Devin Stephens's current role is Manager, Support Desk.
What is Devin Stephens's email address?
Devin Stephens's email address is de****@****ing.org
What schools did Devin Stephens attend?
Devin Stephens attended Pellissippi State Community College.
What skills is Devin Stephens known for?
Devin Stephens has skills like Fundraising, Volunteer Management, Customer Service, Public Speaking, Leadership Development, Social Media, Event Planning, Nonprofits, Microsoft Excel, Community Outreach, Team Building, Leadership.
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