Devin Stephens Email & Phone Number

Knoxville, Tn, Us

Knoxville, Tennessee, Us

• Managing and supporting a team of Help Desk Technicians that are facilitating IT and general facilities maintenance issues within our 120+ stores and corporate office locations• Mentoring team, provide training, and conducting performance evaluations• Managing escalations and ensuring issues are resolved in a timely manner• Monitoring team performance and developing feedback reports to stakeholders• Create and maintain dashboard reports as needed• Maintain and always improving strong knowledge within the IT and retail fields• Maintain call center environment that takes incoming calls, chats, emails and walk-in requests for help

Knoxville, Tennessee, Us

• Managing and supporting a team of Help Desk Technicians that are facilitating IT and general facilities maintenance issues within our 120+ stores and corporate office locations• Mentoring team, provide training, and conducting performance evaluations• Managing escalations and ensuring issues are resolved in a timely manner• Monitoring team performance and developing feedback reports to stakeholders• Create and maintain dashboard reports as needed• Maintain and always improving strong knowledge within the IT and retail fields• Maintain call center environment that takes incoming calls, chats, emails and walk-in requests for help

Knoxville, Tennessee, Us

Knoxville, Tennessee, Us

• Respond quickly and effectively to all tickets • Log all tickets in Help Desk software • Complete new user setups: system access , computer setup • Support store locations remotely using tools provided • Support Home Office users locally • Setup POS systems for stores • Maintain asset management database

Irving, Tx, Us

• Merge sharp organizational capabilities with customer relations expertise to continually achieve or exceed weekly quota by 20%+. (Supply Group)(Full Time 2012 - 2017, while contracting out for seasonal 5 week summer period for local Council)• Leverage sound technical skills to proficiently perform store-level IT tasks, and independently configured technology and offsite equipment.• Fine-tuned leadership talents by successfully completing Manager-in-Training programAll duties were for the National Council (Full Time)or Local Council's (Contract) Duties for contract opportunities in postings below

Knoxville, Tennessee, Us

• Governed complete spectrum of daily operations for seasonal convenience store and camping gear store comprising 10 staff members, and oversaw hiring, training, performance evaluations, scheduling, sales, profitability, loss prevention, and customer relations. • Strategically reduced payroll expenses by 50% while increasing operating hours, and experienced zero impact to productivity or customer service quality.• Ordered products from vendors, meticulously maintained weekly inventory and daily sales logs, administered staff payroll, and controlled cashflow.• Championed efforts to propel sales from <$35K to $68K+ during five-week season and boosted profit growth by over 50%.• Researched, selected, and purchased new cash register system, credit card system, and checkout system to accept and capitalize on chip cards, Apple Pay, and Android Pay technologies.

• Provided comprehensive customer service and technical support for high-speed internet service including guiding customers in self-installation, troubleshooting operating systems, and resolving hardware and software issues.• Administered call tracking and ticketing system, and supported customers via multiple channels (i.e. phone, email, and real-time chat).

Knoxville, Tennessee, Us

• Planned, coordinated, and monitored high-quality aquatics program for summer camp with a major emphasis on safety.• Applied dynamic leadership talents toward supervising, coaching, directing, motivating, and evaluating 20+ personnel.• Devised staff schedules, verified and processed payroll, and advised council leaders and employees in rules and regulations to independently oversee aquatics activities.• Trained, coached, mentored, and certified lifeguard staff while ensuring constant compliance with legal rules and regulations.

Us

Dynamic Security 2006 – 2008• Positioned at various clients including gated communities, golf course, Wal*Mart, and factories. Duties varied by location but commonly included first contact with the public, answering phones, monitoring cameras, foot patrol, and customer service• Special Focus on Loss Prevention and installing of CCTV Systems

Us

• University of Tennessee, Desk Assistant, North Carrick Hall 2004 – 2005• Check in/out guest and residents• Answer phone and direct caller to the appropriate person or department• Monitor security of the building• Check in and out mail• Organize mail• Daily office activities