• Build relationships and develop a rapport with customers• Determine the most effective and efficient sequence of activities to make timely contact with all relevant parties • Investigate insurance policy coverage and determine the extent of Progressive's liability • Conduct interviews to gather any and all pertinent information related to each claim and document findings accordingly• Resolve total losses including the execution of all necessary paperwork and payments where applicable• Recognize subrogation opportunities• Manage claims inventory

• Liaison between customers, brokers, and carriers• Sourced and quoted freight options in addition to booking and building loads and accounts• Tracked shipments to confirm commodities were successfully delivered • Ensured all correspondences were answered promptly and proficiently• Maintained proactive and organized skills to minimize work-flow disruptions• Built and maintained customer relationships and rapport• Maintained open lines of communication • Trained team members • Provided weekly and monthly updates in order to promote and produce upward progress and improvement• Stayed up-to-date with customer, consumer, and logistical trends

• Operated truck in a safe manner in compliance with all local, state, and federal regulations and company policies• Performed vehicle safety checks; pre-trip and post-trip inspections ensured safe operating conditions• Provided waste or recycling removal services to customers on assigned route(s) and hauled to disposal site• Maintained and updated route sheets• Cleaned waste from the packer blade and truck body• Ensured professional and friendly interactions with customers• Performed other duties as assigned

• Managed call center floor• Processed orders for home services for new and existing AT&T customers• Assisted customers with requests or inquiries regarding services, products and pricing and billing• Demonstrated a high degree of proficiency in using AT&T and Realtime Results applications• Provided excellent customer service at all times while assisting customers with their orders• Assisted in training of new employees to ensure quality service on all orders and phone calls• Created spreadsheets and powerpoint presentations for team meetings and training purposes

• Assistant to both a Chiropractor and Neurologist• General clerical and office duties• Handled appointments and scheduling• Answered any billing inquiries, questions or concerns• Conducted pre-certification for testing and insurance• Processed monthly, quarterly, and yearly expense reports• Processed x-rays; prepared files and assured patient confidentiality at all times