- Manages incoming phone calls, multiple email inboxes, and a high volume of CRM cases and routes to appropriate operations teams.- Collaborates with Best Buy Business sales, fulfillment, logistics, credit, and vertical operations teams to ensure that everyone is up to speed on initiatives, processes and procedures.- Demonstrates proficiency in Microsoft CRM, call center telephone platform, and various Best Buy programs needed to perform daily tasks- Develops training materials and job aids to assist staff in getting closer to the goal of being a “one touch resolution” business solutions center- Identifies gaps in resources by authoring and publishing resources in EDI for the Best Buy Business Client Contact Group

- Received and responded to a high volume of calls from motor clubs, private property owners, police state patrol accounts, and third-party customers.- Managed 50+ employees and trucks per shift.- Managed a police impound lot with many vehicles stored.- Maintained discretion with sensitive documents containing personal information.- Executed problem solving and successfully resolved conflict on a regular basis.