Devin Walton

Devin Walton Email and Phone Number

Communications, Client Relations, Product, and Project Management Professional @ Cotecna Inspection
Devin Walton's Location
Fort Collins, Colorado, United States, United States
Devin Walton's Contact Details

Devin Walton personal email

n/a
About Devin Walton

Dedication to company and staff have paved the way for my years of professional success. My exceptional experience in customer service, sales, communications, product management, risk assessment, and staff leadership create a solid platform to build strong and effective teams. I seek a challenge that will benefit from my natural ability to forge relationships, customer oriented focus, technical evaluation skills, proven personnel management, and appreciation of an active, outdoor lifestyle.Specialties: Internal and external communications, media liaison, product management, product feeback, sales, customer service management, marketing, technical writing, copywriting

Devin Walton's Current Company Details
Cotecna Inspection

Cotecna Inspection

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Communications, Client Relations, Product, and Project Management Professional
Devin Walton Work Experience Details
  • Cotecna Inspection
    Business Development Director
    Cotecna Inspection Jul 2023 - Present
    Plainpalais, Geneva, Ch
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  • Act Lab Llc
    Global Logistics Director
    Act Lab Llc Oct 2011 - Jun 2016
    Long Beach, California, Us
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  • Independent Business Consultant / Communications - Product - Customer Service
    Independent Business Consultant
    Independent Business Consultant / Communications - Product - Customer Service Jan 2006 - Dec 2011
    - Provide service to media (print, web, and broadcast) including product and information fulfillment- Actively seek and schedule potential leads with media when new products are conceived- Act as company spokesperson when public comment is requested or required- Manage communications and expectations between national and international stake-holders- Manage a third party PR firm to fulfill overall company goals- Assess risk, negotiate and settle consumer injury claims before they escalate to representative legal counsel and/or litigation- Serve as an expert for claims that escalate to formal litigation- Consult on product planning and management for new and future products- Evaluate prototype products and collect and compile feedback from other evaluators- Produce press releases to announce new products and other significant company news or industry participation- Produce copy for print and web publication- Produce concise product information for distribution to internal and external sales force
  • Shimano American Corp.
    Product Management Group Manager
    Shimano American Corp. Jul 2003 - Dec 2005
    -Founded product management group to manage and develop all cycling component, footwear, pedals and wheels sold into the N.A. market- Worked closely with overseas R&D and product planning staff to develop products that focused closely on the N.A. market and targeted key customer needs- Assessed risk, negotiated and settled consumer injury claims before they escalated to representative legal counsel and/or litigation and served as an expert for claims that escalated to formal litigation.- Collected feedback, provided prototypes and pre-production samples, and selected test riders for the N.A. product field test program, consisting of over 40 members. Summarized and relayed all feedback to marketing, R&D, and engineering groups internationally.- Proofed, amended, and co-produced technical documents, warnings, and procedures for distribution to N.A. OEM customers, frame and fork builders, distributors, retailers, and consumers.- Worked directly with engineering and design groups for all N.A. OEM customers, frame and fork builders, distributors, and retailers.
  • Shimano American Corp.
    Customer Services Group Manager
    Shimano American Corp. Jul 1997 - Jul 2003
    - Managed a call center and staff providing customer service and sales to N.A.- Developed domestic product assembly program, handling all aspects including selecting vendors, product and materials flow, training assembly personnel, designing packaging, distribution and order flow, production schedules based on sales forecasts, negotiating costs, and structuring contracts- Instrumental in development of 20 Full Service Centers throughout the U.S, a concept targeted at creating a strong partnership with distributor . Training, auditing, reporting and forecasting claims- Collected feedback, provided prototypes and pre-production samples, and selected test riders for the N.A. product field test program, consisting of over 40 members. Summarized and relayed all feedback to marketing, R&D, and engineering groups internationally- Worked directly with engineering and design groups for all N.A. OEM customers, distributors, and retailers.
  • Shimano American Corp.
    Warranty, Quality Assurance, And Product Field Test Manager
    Shimano American Corp. Jul 1995 - Jul 1997
    - Drafted, presented, and launched a new warranty program for North America that was adopted worldwide in 1996.- Supervised the development and selection of 12 Authorized Warranty Centers throughout the U.S. and Canada. Other accountabilities included training personnel and auditing the activities of each center. As a result, directly returned warranty claims were reduced by over 60%.- Decreased direct warranty costs by over 15% by revising the computer programs detailing claim costs.- Directly supervised and continually trained 30 call center employees to collect product claim information, dispense product information, and receive and QA claimed product.- Collected feedback, provided prototypes and pre-production samples, and selected test riders for the North American product field test program, consisting of over 40 members. Summarized and relayed all feedback to marketing, R&D, and engineering groups in the U.S.A., Europe, and Japan.- Worked directly with engineering and design groups for all North American OEM customers, frame and fork builders, distributors, and retailers.
  • Shimano American Corp.
    Shimano Multi-Service Program Supervisor
    Shimano American Corp. Nov 1993 - Jul 1995
    - Developed and implemented a functional technical support program with vehicles, equipment, and personnel that provided service directly to customers and consumers.- Supported sponsored race teams and collected feedback from pro mechanics and racers on product function, design, and durability.- Provided technical training for pro mechanics and retailers throughout the U.S.- Served as a guest instructor at the United States Olympic Training Center for the USCF Mechanic Certification program.
  • Shimano American Corp.
    Technical Customer Service Representative
    Shimano American Corp. Jul 1992 - Nov 1993
    - Handled over 100 calls daily from retailers and consumers.- Assisted in the training of new customer service reps.- Co-wrote, produced, and presented a series of sales clinics for dealers focusing on product benefits and providing specific sales tools for the retailers.- Wrote, produced and presented the first official Shimano technical presentation for New Zealand retailers.- Established several time saving techniques and systems for the customer service division.- Answered all consumer mail sent to Shimano American.- Recorded, calculated, and reported call center statistics on a daily, weekly, and monthly basis.
  • W.K. Bike Shop
    Shop Manager And Lead Technician
    W.K. Bike Shop Sep 1989 - Jul 1992
    - Managed staff of four sales persons / mechanics- Trained sales staff on quality customer care- Performed buying and inventory functions- Increased sales through carefully planned product offerings- Responsible for shop merchandising- Trained mechanics on assembly, repair, and wheel building techniques
  • San Marcos Bicycle
    Shop Manager And Lead Technician
    San Marcos Bicycle Sep 1988 - Sep 1989
    - Managed all operations of the shop- Performed all final inspections of repairs- Increased sales by establishing a custom wheel building program
  • The Bicycle Shop
    Shop Assistant Manager And Lead Technician
    The Bicycle Shop Jul 1984 - Sep 1988
    - Performed some buying, inventory, and managerial functions- Supervised a staff of 6 sales persons / mechanics- Provided training for sales persons / mechanics- Helped shop grow from 800 sq foot operation with 2 employees to a 3600 sq foot shop employing six staff members

Devin Walton Skills

Microsoft Windows 7/xp J.d. Edwards As400 Adobe Acrobat Product Management Microsoft Excel Powerpoint Management Leadership Marketing Forecasting Sales Retail Manufacturing Negotiation Quality Assurance Public Relations

Devin Walton Education Details

  • San Diego State University
    San Diego State University
    Geology
  • Allan Hancock College
    Allan Hancock College
    Pre-Engineering

Frequently Asked Questions about Devin Walton

What company does Devin Walton work for?

Devin Walton works for Cotecna Inspection

What is Devin Walton's role at the current company?

Devin Walton's current role is Communications, Client Relations, Product, and Project Management Professional.

What is Devin Walton's email address?

Devin Walton's email address is dw****@****msn.com

What schools did Devin Walton attend?

Devin Walton attended San Diego State University, Allan Hancock College.

What skills is Devin Walton known for?

Devin Walton has skills like Microsoft Windows 7/xp, J.d. Edwards As400, Adobe Acrobat, Product Management, Microsoft Excel, Powerpoint, Management, Leadership, Marketing, Forecasting, Sales, Retail.

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