Devin Washington Email & Phone Number

San Antonio, Tx, Us

Lake Forest, Illinois, Us

Reviewed a high volume of resumes/applications and screened candidates to assess potential fit on Alorica management & sales teamParticipated and lead mass sourcing and recruiting candidates via job fairs and social media to fill a 300 seat call center (Monster, Zip Recruiter, Indeed, Text Recruit, and Taleo); launched and recruited 8 successful campaigns Partnered with our leadership team staying in communication and calibration sessions to fulfill all hiring goalsManaged all phases of the recruitment process including conducting reference checks, on-boarding and I-9’sEntered candidate’s information into database, and tracked candidate’s progress throughout interview processProvided general administrative support to the Recruiting Department to include and reporting for current and historical data using excelConducted over the phone first interviews as well as face to face to meet hiring goalsAssisted and partnered with our out of state sites to recruit/source/conduct 1st interviews and fill their hiring goals

Successfully led a team of approximately 18 agents in Inbound SalesServed as new hire classroom leader, successfully taught a class of approximately 25 new agents during several onboarding eventsContinuously met and exceeded sales goals and quotas; exceeded sales goal of 30% while averaging 42%, which resulted in a promotion to team lead. We also had to sell at least 5 bundles (TV internet, and phone) a month and I averaged 8 sales on a monthly basisAnalyzed performance results and implement departmental improvementsPlanned for upcoming organizational needs and implement strategies in a proactive mannerActively involved in continuous quality improvement initiatives.Ensured all company policies and procedures were met for self & teamProvides outstanding internal and external customer service support for the companyProfessionally processes employee terminations and disciplinary actions as necessaryProficient in Microsoft Office, Outlook, Word, Excel, and Power Point

Design ads for new merchandise or any sales that we had.Receive and open new merchandise to replenish our inventory.Stock/Restock floor with more merchandise.Take inventory of our product.Answer customers' questions about our products that best suit them.Clean sales floor.

Bachelor Of Business Administration (Bba), Marketing

Associate'S Degree, Business Administration And Management, General