Manage a team of four sales representatives, coaching them on sales strategy, pitch deliveryand performance. Drive sales by getting to know our customers and finding the best solutionfor them while overcoming customer objections and explaining the benefits of premium plans& services. Seeking out clientele and giving quick pitches about current promotions. Trackstore performance in spreadsheets and develop action plans for improvement. Conductingperformance reviews of employees and setting realistic goals for them. Training new hires. Work with surrounding locations to close the deal.

As a Best Buy Mobile Sales Consultant, I was responsible for engaging the customer and selling a broad range of mobile products and services. I provided personalized service handling all aspects of the sale including customer contracts and warranties, customer payments, and cash and credit card/check transactions. By working closely with various wireless representatives, as well as my team, I developed in-depth knowledge of the latest mobile technology and as a result, was able to communicate that knowledge of wireless products, accessories, pricing plans, and service features to customers. I was able to draw out charts for customers in order to determine which cellular plan was best for them ensuring I met all their needs. I also learned the features and benefits of various products and services in other departments in an effort to better direct customers so their questions may be answered and/or solutions provided. I developed strong relationships and brought people a little closer to family and friends by helping them close the gaps with technology. While hired as a sales consultant, I later earned the title of Mobile Apple Expert.

In this summer position, I was solely responsible for the audit of all hardware and software assets throughout the company. This is a large project performed annually that is used to ensure compliance with all licensing requirements, as well as assess and retire hardware that has reached its end of life. Additionally, I developed employee documentation relating to Apple devices in a Windows-based environment. I have always been a strong supporter of Apple products and this experience has been useful in helping me understand the integration of Apple devices in a Windows environment. I also assisted fielding help desk calls; this taught me many things about Windows.

I was part of a team that customers met when entering the store. I helped create energy and excitement around Apple products. I was responsible for discovering customers’ needs, whether it be a college student in need of a computer for graphic design purposes or an elderly couple with a desire to travel and watch movies on the go, and matching those needs with the right products. My goal was complete customer satisfaction from consult to sale and set-up of new products. I would also help maintain visual merchandising throughout the store. I also enjoyed staying on top of news about new products and initiatives. Apple is an amazing company that taught me to use my resources to learn all I could about particular products as well as how to present and demonstrate these products to customers. I still use these skills on the job as well as in my personal life.

In this position, responsibilities include: responding to questions from guests & resolving complaints as needed; training new employees in the games department; making sure games employees are on task as expected; scheduling responsibilities based on experience level; filling in at various games positions when needed; troubleshooting equipment maintenance; weekly inventory of all hard goods in arcade; the overall appearance & cleanliness of arcade area; and in general, ensuring the overall guest experience at Main Event is pleasurable. Throughout my experience in this position, I have earned trust from management to serve as key holder for master set of floor keys to all equipment; earned senior capability on employee account in order to give refunds, add money to game cards, verify guest account history and determine if wins were legitimate; and earned unlimited game swipes on employee card, as opposed to traditional 10-15 swipes other employees have to ensure ability to facilitate guest grievance resolutions throughout the day.