Devin Whetsel Email & Phone Number

Chicago, Illinois, United States

Middleton, Massachusetts, United States

Ipswich, Massachusetts

Ipswich, Massachusetts

• Collaborates with Customer Satisfaction to implement new products/enhancements, identifying risks and assessing impact to existing process, training, and level of support, resourcing and testing where needed
• Facilitates meetings and leads presentations for company-wide stakeholders, reporting on all stages of product release from pre-planning to live deployment
• Advises new team hires on internal processes and equips them with the tools needed to succeed as Release Implementation Specialists
• Served as first department Lean Lead for two consecutive three-month increments; established, created, and refined many of the ceremonies and team artifacts still used today
• Serves as advocate and liaison for Customer Satisfaction to PMO, PM, Technology, Sales, Marketing, and customer base on all matters related to Release Management for multiple product lines, on and off the ARTs
• Collaborates with fellow Customer Satisfaction Operations team members on best practices and efficient ways to achieve team goals in support of Release Management mission

Ipswich, Massachusetts

Front line customer supporteBook and MARC Record Subject Matter Expert and Point of EscalationTSR Trainer

Master Of Arts (M.A.), Counseling Psychology

Bachelor Of Arts (B.A.), English Language And Literature, General

Bachelor Of Science (B.S.), Psychology

Associate'S Degree, General Studies