Project coordination-Finalized the service descriptions with various stakeholders according to regulations and service standards-Configured these service flows on the internal and/or external web interface-Functionally tested final configurations of the service then documented the test results.-Maintained contact with the IT team from internal and external service providers for any new requirements or specific issue resolutions.Level 2 ICT support-Handling and resolving complex technical issues which required a deeper investigation and analysis than first-line support -Combining various sources of information such as raw server logs, detailed input from stakeholders, and explanations from third-party support desks.-Escalated (if needed) the problems to a higher level of (internal/external) supportCompliance management-Stay up-to-date with relevant legislation and implement appropriate measures to ensure compliance.Configuration Management -Handling service requests through standard work instructions -Executing daily operational tasks which ensure the IT operations run smoothly.Claims management-Approving invoices from external parties and raising invoices to external payment providers-Customer service for unsubscription issues and refund requests

Focused on sales analysis for Robeez and Stride Rite Children’s Group

Information management -Entered chargeback contracts into the database-Developed, communicated, and implemented the process to enable faster payments and reduce additional processingClaims management-Prepared and sent credit and debit notes to customers, collaborated with Genpact - Rebate team in Romania-Processed all discount paymentsFunctional management-Investigated customer issues and communicated results in the customer management system (SAP)-Followed up on any issues and then updated the daily logs in SAP portal.

-Drafting structure and maintaining price documentation-Utilizing applicable pricing system to establish and adjust prices-Conducting research on every pricing inquiry and providing feedback to management.

Involved in all aspects of sales reporting and forecasting:-Collecting the sales number from SAP-Generated sales reports and forecasts presented in Microsoft Excel