Devina H.

Devina H. Email and Phone Number

Devina H.'s Location
Netherlands, Netherlands
About Devina H.

Recently I have followed a study to improve my Dutch language.Throughout my career I have gained extensive experience in the field of functional management, project management, administrative work and I have also acquired a lot of knowledge within the BiSL framework.My expertise extends to technical (infrastructure), application, information and functional management. I act as a crucial link between IT and the user organization through information and functional management.

Devina H.'s Current Company Details
KOOP Kennis- en Exploitatiecentrum Officiële Overheidspublicaties

Koop Kennis- En Exploitatiecentrum Officiële Overheidspublicaties

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Junior Software Developer
Devina H. Work Experience Details
  • Koop Kennis- En Exploitatiecentrum Officiële Overheidspublicaties
    Junior Software Developer
    Koop Kennis- En Exploitatiecentrum Officiële Overheidspublicaties Jul 2024 - Present
    The Hague, South Holland, Netherlands
  • Koop Kennis- En Exploitatiecentrum Officiële Overheidspublicaties
    Student Intern
    Koop Kennis- En Exploitatiecentrum Officiële Overheidspublicaties May 2024 - Jun 2024
    The Hague, South Holland, Netherlands
  • Sam Media
    Project Manager
    Sam Media May 2010 - Sep 2015
    Amsterdam Area, Netherlands
    Project coordination-Finalized the service descriptions with various stakeholders according to regulations and service standards-Configured these service flows on the internal and/or external web interface-Functionally tested final configurations of the service then documented the test results.-Maintained contact with the IT team from internal and external service providers for any new requirements or specific issue resolutions.Level 2 ICT support-Handling and resolving complex technical issues which required a deeper investigation and analysis than first-line support -Combining various sources of information such as raw server logs, detailed input from stakeholders, and explanations from third-party support desks.-Escalated (if needed) the problems to a higher level of (internal/external) supportCompliance management-Stay up-to-date with relevant legislation and implement appropriate measures to ensure compliance.Configuration Management -Handling service requests through standard work instructions -Executing daily operational tasks which ensure the IT operations run smoothly.Claims management-Approving invoices from external parties and raising invoices to external payment providers-Customer service for unsubscription issues and refund requests
  • Stride Rite
    Trainee Business Analyst
    Stride Rite Mar 2010 - May 2010
    Heerhugowaard, North Holland Province, Netherlands
    Focused on sales analysis for Robeez and Stride Rite Children’s Group
  • Kimberly-Clark Professional
    Chargeback Administrator
    Kimberly-Clark Professional Jul 2009 - Aug 2009
    Ede, Gelderland, Netherlands
    Information management -Entered chargeback contracts into the database-Developed, communicated, and implemented the process to enable faster payments and reduce additional processingClaims management-Prepared and sent credit and debit notes to customers, collaborated with Genpact - Rebate team in Romania-Processed all discount paymentsFunctional management-Investigated customer issues and communicated results in the customer management system (SAP)-Followed up on any issues and then updated the daily logs in SAP portal.
  • Kimberly-Clark Professional
    Regional Pricing Analyst Assistant
    Kimberly-Clark Professional Jan 2009 - Jun 2009
    Ede, Gelderland Province, Netherlands
    -Drafting structure and maintaining price documentation-Utilizing applicable pricing system to establish and adjust prices-Conducting research on every pricing inquiry and providing feedback to management.
  • Kimberly-Clark Professional
    Commercial Business Analyst Assistant
    Kimberly-Clark Professional Jun 2007 - Jun 2008
    Ede, Gelderland Province, Netherlands
    Involved in all aspects of sales reporting and forecasting:-Collecting the sales number from SAP-Generated sales reports and forecasts presented in Microsoft Excel

Devina H. Education Details

Frequently Asked Questions about Devina H.

What company does Devina H. work for?

Devina H. works for Koop Kennis- En Exploitatiecentrum Officiële Overheidspublicaties

What is Devina H.'s role at the current company?

Devina H.'s current role is Junior Software Developer.

What schools did Devina H. attend?

Devina H. attended Amsterdam University Of Applied Sciences, Ivio Opleidingen, University Of Amsterdam, Inholland University Of Applied Sciences, Sma Stella Duce 1.

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